Racee Penney-Fuller

• Handled sensitive client information with discretion, ensuring confidentiality at all times.
• Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
• Managed incoming calls, providing prompt and accurate information to clients about products and services.
• Responded to customer calls answering questions about products and services as well as setting appointments
• Handled all incoming transactions

• Review earnest money contracts as they relate to closing and prepare all documents

required for transactions

• Answer phones in a professional manner, capture pertinent information from clients,

and route incoming calls to proper person

• Assist in compiling post-closing packages and funding of refinances and purchases

• Professionally compose emails and other correspondence to clients, other title agencies , banks and brokers

• Provide funding status updates to all parties pertaining to the transaction

• Perform additional tasks needed from supervisor

• Set up out going wire transactions ensuring all wire instructions are accurate