Summary
Overview
Work History
Education
Skills
Timeline
Generic

Racehelle Stevenson

Business Manager
Houston,TX

Summary

Seasoned Operations Manager and talented leader with ten years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

14
14
years of professional experience
5
5
years of post-secondary education

Work History

Operations Manager

Harris Corporation
Houston, TX
11.2019 - 12.2023
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Devised processes to boost long-term business success and increase profit levels.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Customer Service Manager

Vtl Logistics
Houston, TX
01.2010 - 11.2019
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Followed through with client requests to resolve problems.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Kept accurate records to document customer service actions and discussions.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.

Education

Bachelor of Arts - Forensic Accounting

Dillard University
New Orleans, LA
02.2000 - 01.2005

Skills

Budgeting and forecasting

undefined

Timeline

Operations Manager

Harris Corporation
11.2019 - 12.2023

Customer Service Manager

Vtl Logistics
01.2010 - 11.2019

Bachelor of Arts - Forensic Accounting

Dillard University
02.2000 - 01.2005
Racehelle StevensonBusiness Manager