Summary
Overview
Work History
Education
Skills
LANGUAGE
Timeline
Generic

Rachad Rodriguez

Kissimmee

Summary

Service professional with background in enhancing customer experiences and operational efficiency. Demonstrates strong focus on team collaboration and achieving results, ensuring reliability and adaptability. Skilled in conflict resolution and maintaining high standards of service.

Overview

6
6
years of professional experience

Work History

Service Assistant

Mercedes Benz
08.2024 - Current
  • Assisted customers with vehicle inquiries, enhancing service quality and customer satisfaction.
  • Trained new staff on operational procedures, improving onboarding experience and team performance.
  • Resolved customer issues promptly, fostering positive relationships and loyalty to the brand.
  • Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.

Parts Associate

Case Power and Equipment
04.2024 - 04.2025
  • Managed inventory control processes to ensure optimal stock levels and accuracy.
  • Coordinated parts order fulfillment, enhancing workflow efficiency across multiple departments.
  • Implemented system improvements for tracking and processing incoming parts shipments.
  • Maintained clean and neat parts counter and sales floor.
  • Conducted regular audits of inventory to identify discrepancies and maintain accuracy.

Restaurant Manager

SPB Hospitality
01.2024 - 04.2024
  • Supervised and guided employees to reach company objectives.
  • Demonstrated leadership, exemplary customer service and friendly, professional demeanor.
  • Improved productivity after reviewing and modifying operations and workflows.

Restaurant Manager

Big River Grille
01.2023 - 01.2024
  • Controlled day-to-day operations with shift management strategies and effective food and labor controls.
  • Conducted regular performance reviews with team members to provide feedback and set goals.
  • Established professional relationships with cooks, staff and customers to increase rapport.

Bartender

Big River Grille
01.2021 - 01.2023
  • Engaged guests with warm conversation, building bar loyalty and encouraging repeat business.
  • Operated POS systems, entered orders, accepted payments, made change, and conducted credit card transactions.
  • Exceeded customer service expectations to earn positive feedback.
  • Assisted fellow team members during high-volume periods by providing support where needed.

Kitchen Supervisor

Big River Grille
01.2019 - 01.2022
  • Evaluated employee performance, providing constructive feedback.
  • Trained new kitchen employees on proper food handling and safety procedures.
  • Acted as backup cook when needed, stepping into various roles within kitchen team seamlessly.
  • Developed staff skills through training and mentoring.

Warehouse Worker

Fedex
02.2020 - 07.2021
  • Helped meet promised delivery times using excellent sorting skills and strong attention to detail.
  • Prepared orders quickly, pulling and packing products for quick shipment.
  • Inspected incoming shipments for damage or discrepancies.
  • Loaded and unloaded trucks with forklifts or pallet jacks.

Education

Diploma -

Osceola High School
Kissimmee, Florida
06.2018

Skills

  • Accounting Skills
  • Problem Solving
  • Attention to Detail
  • Teamwork and Collaboration
  • Excellent Communication
  • Decision-Making
  • Analytical Thinking
  • Leadership
  • Delegation Skills

LANGUAGE

English Native
Spanish Native

Timeline

Service Assistant

Mercedes Benz
08.2024 - Current

Parts Associate

Case Power and Equipment
04.2024 - 04.2025

Restaurant Manager

SPB Hospitality
01.2024 - 04.2024

Restaurant Manager

Big River Grille
01.2023 - 01.2024

Bartender

Big River Grille
01.2021 - 01.2023

Warehouse Worker

Fedex
02.2020 - 07.2021

Kitchen Supervisor

Big River Grille
01.2019 - 01.2022

Diploma -

Osceola High School

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