Rachael Garris
Arnold,MO
Summary
Reliable and enthusiastic professional with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Good multitasking, planning, and communication skills. Well-organized in managing check-in and check-out procedures and coordinating with an assortment of team members.
Overview
3
3
years of professional experience
Work History
Guest Service Representative
Ginger Bay Salon & Spa
Kirkwood, MO
01.2023 - Current
- Eliminated financial discrepancies by accurately collecting customer fees, managing refunds and providing accurate sales documentation.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised bank deposits and security procedures to support store opening and closing.
Restaurant Hostess
Texas Roadhouse
Arnold, MO
08.2021 - 12.2022
- Took reservations from patrons by phone or online.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Assigned seating arrangements based on customer preferences.
Education
High School Diploma -
Seckman High School
Imperial, MO05-2023
Skills
- Customer service
- Processing transactions
- Inventory monitoring
- Managing appointments
- Detail-oriented
- Troubleshooting
Timeline
Guest Service Representative
Ginger Bay Salon & Spa
01.2023 - Current
Restaurant Hostess
Texas Roadhouse
08.2021 - 12.2022
High School Diploma -
Seckman High School
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