Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachael Abel

Poulsbo,WA

Summary

Dynamic and compassionate professional with extensive experience in client care at DSHS, excelling in personal care services and interpersonal communication. Proven ability to enhance patient wellbeing through skilled support and nutritional meal preparation, fostering long-term relationships and improving quality of life. Adept at problem resolution and maintaining a clean, safe environment.

Overview

11
11
years of professional experience

Work History

Home Care Aide

DSHS
10.2011 - 06.2014
  • Provided companionship to patients, fostering positive relationships and emotional wellbeing.
  • Assisted patients with daily living activities, promoting independence and quality of life.
  • Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Delivered skilled personal care assistance such as bathing, grooming, dressing, toileting support which enhanced hygiene levels for patients.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Conducted routine health monitoring, including vital signs and symptom tracking, reporting any changes to healthcare professionals promptly.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Managed medication schedules for patients, ensuring proper administration and adherence to prescribed treatments.
  • Facilitated transportation for medical appointments and errands, supporting patient mobility and access to necessary services.

Customer Service Cashier

Ace Hardware
02.2003 - 08.2003
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Coordinated with stock team to ensure product availability at checkout area, optimizing customer's shopping experience.
  • Collaborated with team members to streamline checkout processes, reducing average customer wait time.
  • Assisted customers in locating products, improving overall shopping efficiency and satisfaction.

Customer Service Manager

Indianola Country Store
11.2006 - 08.2009
  • Collaborated with coworkers to create visually appealing displays that showcased available products effectively.
  • Consistently exceeded customer expectations by delivering prompt service and resolving any concerns or inquiries with professionalism and a positive attitude.
  • Managed time efficiently during busy periods, multitasking effectively to meet customers'' needs without sacrificing quality or accuracy.
  • Streamlined deli operations for improved productivity by maintaining accurate inventory levels.
  • Ensured a clean and safe work environment, complying with health and safety regulations.
  • Assisted in training new employees, sharing best practices for excellent customer service.
  • Adhered to strict food safety protocols while preparing sandwiches, salads, and other menu items for customers onthego.
  • Generated repeat business through exceptional customer interactions, building rapport with regular patrons of the deli counter.
  • Exhibited strong attention to detail when slicing meats, cheeses, and other products for optimal presentation.
  • Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

Property Management Assistant

Frogmore House
09.2007 - 01.2009
  • Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
  • Supported smooth tenant move-ins and move-outs by scheduling inspections, managing paperwork, and facilitating key exchanges.
  • Improved property curb appeal with diligent attention to landscaping and exterior maintenance tasks.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Kept properties in compliance with local, state, and federal regulations.

Sales Associate

JC Penney Stores
11.2007 - 01.2008
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with team members to meet daily sales targets, contributing to overall store success.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Education

Associate In Arts And Science - Humanities, Environmental Science

Olympic College
04.2010

Skills

  • Housekeeping
  • Compassionate client care
  • Interpersonal communication
  • Nutritional meal preparation
  • Personal care services
  • Elder care
  • Data entry
  • Stroke patient care
  • Critical thinking
  • Problem resolution
  • Customer relations
  • Computer proficiency
  • Conflict resolution
  • Administrative support
  • Retail store support

Timeline

Home Care Aide

DSHS
10.2011 - 06.2014

Sales Associate

JC Penney Stores
11.2007 - 01.2008

Property Management Assistant

Frogmore House
09.2007 - 01.2009

Customer Service Manager

Indianola Country Store
11.2006 - 08.2009

Customer Service Cashier

Ace Hardware
02.2003 - 08.2003

Associate In Arts And Science - Humanities, Environmental Science

Olympic College

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