RACHAEL ALDRIDGE
Store Manager
Bryson City,NC
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of customers, coworkers and employees. Passionate about creating individual, memorable experiences for clients.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
NOC Wesser Retail Manager
Nantahala Outdoor Center
07.2022 - Current
- Responsible for creating revenue goals, managing budgets and controlling inventory
- Assisted in creating and managing budgets for Retail operations including payroll, supplies, merchandising, fixtures and revenue
- Created and implemented systems for monitoring inventory levels and loss prevention
- Communicated effectively via phone and email with multiple departments, buyers, outposts and guests
- Fostered a supportive work environment through coaching sessions, team-building activities, and open communication channels for staff feedback.
- Collaborate with our Marketing department to create and develop content for our social media channels
- Serve as a front line employee by assisting in sales, stocking, cash handling, cleaning and ensuring we’re providing excellent guest experiences.
NOC General Store Retail Manager
Nantahala Outdoor Center
05.2020 - 07.2021
- Responsible for managing sales and inventory throughout peak and shoulder season.
- Assisted guests in booking lodging and adventure activities over the phone, via email and in person based on their individual needs.
- Efficiently checked guests in and out and managed guest concerns in a quick and effective manner.
- Responsible for training staff on cash handling, POS system, and inventory control.
- Responsible for weekly inventory ordering and inventory cycle counts.
- Responsible for running interviews, recruiting, hiring and training new staff staff members.
General Manager
I Love Juice Bar
04.2019 - 05.2020
- Generated a 12% growth rate in the span of 1 year with updating staff training procedures and a new community outreach program.
- Recruit, hire, retain and inspire enthusiastic and responsive crewmembers.
- Focus on meeting and exceeding sales goals by delivering top quality products.
- Train, coach and cultivate a strong crew to deliver outstanding and consistent guest experience each day.
- Work with crewmembers to increase individual performance and set realistic improvement goals.
- Maintain respectful and positive relationships with customers, crewmembers, the corporate team and vendors.
- Continuously seek potential retail vendors to bring into the store that represent our company mission and help to grow sales.
- Collaborate weekly with the store’s owner to create a strong working relationship and stay up to date on budgetary needs.
- Manage weekly ordering, inventory and accounts payable systems in ADP and Square.
- Designed and implemented opening/mid/closing duties task list to ensure an efficient, store specific, daily operation.
Office Coordinator
Om Spa Charlotte
10.2017 - 04.2019
- Welcomed clients to the office and assisted them as needed.
- Answered phones and emails in a timely manner and maintained an effective schedule based on client need and office availability.
- Responsible for all ordering and inventory management.
- Trained and assessed strengths of new employees and delegated tasks based on their strengths.
- Created an organizational system to efficiently manage all personal injury cases for the entire business.
Assistant Manager
USNWC Outfitter's Store
Charlotte, NC
09.2014 - 10.2017
- Focused on ensuring quality guest experience to maximize sales and repeat customers.
- Managed inventory by staying current with routine inventory cycle counts to minimize loss.
- Received and created items to accurately track them through our inventory systems in Siriusware.
- Responsible for ordering, receiving and merchandising new inventory.
- Managed day-to-day operations on the sales floor.
- Hired and trained new staff and ensured current team members were informed and coached on daily targets.
- Stayed current on all trends, gear and technical apparel within the outdoor industry.
Education
Some College (No Degree) - Recreation Management
Appalachian State University
Boone, NC 08.2010 - 05.2015
Skills
- Customer Service
- Inventory Control
- Operations Management
- Customer Service Management
- Relationship Building
- MS Office Suite
- Creative and Innovative
- Problem Resolution
- Staff Management
- Quick Learner
- Self Motivated
Additional Information
Proud dog Mom to Willa Blue and Huckleberry
Timeline
NOC Wesser Retail Manager
Nantahala Outdoor Center
07.2022 - Current
NOC General Store Retail Manager
Nantahala Outdoor Center
05.2020 - 07.2021
General Manager
I Love Juice Bar
04.2019 - 05.2020
Office Coordinator
Om Spa Charlotte
10.2017 - 04.2019
Assistant Manager
USNWC Outfitter's Store
09.2014 - 10.2017
Some College (No Degree) - Recreation Management
Appalachian State University
08.2010 - 05.2015
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