Rachael Alexander-Clement
Brooklyn,NY
Summary
Meticulous and hardworking HR professional with advanced understanding of successful employee relations strategies. Dedicated to reinforcing company policies for handling performance and behavioral issues. Good research, dispute resolution and solution development skills. Adept at training managers to improve employee relations, increase understanding of legal requirements and effectively motivate employees and strengthen relationships at all levels. Articulate, inspiring and hands-on leader with strengths in program management, process improvement and data analytics. Forward-thinking, results-driven and focused on facilitating relationships and collaboration between diverse employees and departments in order to accomplish common goals.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
EEO Compliance & Appeals Specialist
United States Postal Service, USPS
New York, NY
03.2023 - Current
- Facilitated the complaint intake process and conducted preliminary investigations into claims.
- Optimized internal communication channels between departments to ensure seamless coordination on complex appeals cases requiring input from multiple sources such as Employee/ Labor Relations and Operations.
- Enhanced accountability and responsibility for compliance by allocating tasks such as assessments, mitigation, monitoring and auditing.
- Liaised with risk management, internal audit and employee services departments to direct compliance issues to appropriate channels for investigation and resolution.
- Prepare and facilitate training programs to improve/promote diversity, inclusion, and compliance at all levels.
- Managed high-stress situations with professionalism, ensuring that appeals were handled promptly and accurately even under tight deadlines or heavy caseloads
- Managed practical action plans to respond to audit discoveries and compliance violations.
- Scheduled and conducted evaluations of company policies, procedures, internal control structures, and external.
- Oversaw proper maintenance and dissemination of filing documentation as well as records and reports for review by various departments.
- Wrote and presented reports outlining findings and recommendations from compliance audits.
- Managed quality programs to reduce overdue compliance activities.
Employee/Labor Relations Specialist
United States Postal Service
New York, NY
08.2019 - 03.2023
- Oversaw investigations into discrimination, sexual harassment or other workplace claims.
- Advised Management on monitoring/addressing attendance, conduct, and work performance deficiencies. Employee availability was increased by 30%.
- Devised robust training programs to strengthen investigatory skills, legal understanding, and motivational strategies.
- Developed performance metrics and dashboard interfaces to keep track of internal benchmarking and progress against goals.
- Created and delivered HR training sessions to staff, managers and executives.
- Collaborated with managers to identify and address employee relations issues.
- Mediated discussions between employer and employee representatives in attempt to reconcile differences.
- Educated Field Management on contract procedures, administration and interpretation.
- Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
- Reduced grievances by educating frontline supervisors on techniques for enhancing positive interactions between employee and leadership.
- Assisted in advocating cases for U.S. Postal Service in arbitration.
- Compiled records and organized case files for administrative proceedings.
- Provided expertise on labor and employment laws to help employers make more effective decisions.
- Developed and implemented onboarding and orientation programs for new employees.
Supervisor of Distribution Operations
United States Postal Service
Long Island, New York
02.2018 - 07.2019
- Oversaw and motivated team of 30-60 employees engaged in mail Processing & Distribution activities.
- Schedule and assign work, determine priorities; adjust staffing in response to workload fluctuation.
- Appointed Attendance Control Officer to assist other Supervisors with monitoring and addressing deficiencies.
- Led teams to drive results and meet production, quality and safety goals.
- Trail blazed continuous improvement initiatives to increase operational excellence and development.
- Monitored key performance indicators and built processes to support partner performance and growth.
- Monitors operational performance data throughout tours; resolves routine problems; reports unusual operational problems and recommends solutions.
- Served as the Management's Step 1 designee in the grievance procedure.
- Meet with union representatives to resolve contractual issues and other concerns.
- Ensures that operational information reported is complete and accurate.
- Participated in processing tests related to quality and service performance.
- Coordinates mail flow activities with other supervisors on tours.
- Supervises on the job training program for processing and distribution employees on assigned tours.
- Investigates accidents; prepares necessary reports; ensures necessary compliance with safety regulations and energy conservation practices.
- Full time Supervisor, 40+ work hours weekly.
Acting Supervisor of Distribution Operations
United States Postal Service
Brooklyn, NY
01.2016 - 01.2018
- Executive Administrative Schedule EAS Level 17
- Oversaw and motivated team of 30 employees engaged in mail Processing & Distribution activities.
- Schedules and assign work, determine priorities; adjust staffing in response to workload fluctuation
- Monitors operational performance data throughout the tour; resolves routine problems; reports unusual operational problems and recommends solutions.
- Ensures that operational information reported is complete and accurate.
- Participated in processing tests related to quality and service performance.
- Coordinates mail flow activities with other supervisors on the tour.
- Supervises the on the job training program for processing and distribution employees on the assigned tour.
- Investigates accidents; prepares necessary reports; ensures necessary compliance with safety regulations and energy conservation practices.
- Meet with union representatives to resolve contractual issued and other concerns.
Mail Handler
United States Postal Service
Brooklyn, NY
08.2015 - 12.2015
- Operated Machinery to Sort and transport Mail/ Packages.
- Served as a Safety Ambassador to ensure the compliance of Safety Rules and Regulations on my tour.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Customer Service Supervisor
BJs Wholesale Club
Brooklyn, NY
09.2014 - 06.2015
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Exceeded team goals and collaborated with staff members
to implement customer service initiatives. - Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
- Compiled and analyzed customer feedback data to develop new strategies and corrective action.
- Increased membership and credit card accounts by 32%, , renewal by 18%.
- Full time employee
Education
No Degree - Business Administration
Kingsborough Community College of The City University of New York
Brooklyn, NY 12.2013 - 08.2015
High School Diploma -
Medgar Evers College Preparatory School
Brooklyn, NY 09.2009 - 06.2013
Skills
Investigations and Analysis
Timeline
EEO Compliance & Appeals Specialist
United States Postal Service, USPS
03.2023 - Current
Employee/Labor Relations Specialist
United States Postal Service
08.2019 - 03.2023
Supervisor of Distribution Operations
United States Postal Service
02.2018 - 07.2019
Acting Supervisor of Distribution Operations
United States Postal Service
01.2016 - 01.2018
Mail Handler
United States Postal Service
08.2015 - 12.2015
Customer Service Supervisor
BJs Wholesale Club
09.2014 - 06.2015
No Degree - Business Administration
Kingsborough Community College of The City University of New York
12.2013 - 08.2015
High School Diploma -
Medgar Evers College Preparatory School
09.2009 - 06.2013
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