Rachael Allen

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Generated repeat business through exceptional customer service.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Increased sales through effective merchandising strategies and targeted promotions.

• Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
• Analyzed financial records to verify accuracy of tax returns.
• Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
• Increased client satisfaction by providing accurate and timely tax preparation services.
• Assessed client tax situations to determine best filing options.
• Completed and filed returns with tax departments at local, state, and federal levels.
• Maintained complete records of client tax returns and supporting documentation in secured areas.
• Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
• Communicated with clients regarding tax situations, providing guidance on financial decisions.
• Maintained compliance by adhering to current tax laws and regulations.
• Prepared tax returns for clients in various industries according to government regulations and requirements.
• Reduced errors through meticulous review of financial documents and double-checking calculations.
• Ensured compliance with federal and state tax regulations by staying up-to-date on the latest tax laws.

• Evaluated employee performance within the security team regularly, offering constructive feedback and opportunities for professional growth when warranted.
• Boosted overall workplace safety by proactively working with maintenance staff to mitigate possible dangers.
• Provided comprehensive security training for staff, leading to improved awareness and adherence to safety procedures.
• Ensured compliance with safety regulations by conducting regular audits and addressing any identified issues.
• Maintained access control database, monitoring visitor traffic and analyzing for potential irregularities or risks.
• Streamlined communication between security team members through the implementation of efficient reporting tools and processes.
• Implemented robust visitor management processes that balanced hospitality with stringent site-wide security protocols.
• Responded swiftly to alarms or disturbances within the facility, assessing situations accurately before taking decisive action.
• Served as point of contact for safety and security matters, maintaining positive rapport with local law enforcement and community leaders.
• Contributed consistently to the development and improvement of company-wide security policies, upholding best practices in all aspects of work.
• Supervised and provided day-to-day support to security staff, issuing guidance on management of security situations as they arose.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

I was responsible for ensuring excellent customer service by encouraging a positive work environment.

Responsible for researching applications and the hiring process.

Assistant Manager of Operations and Security.

Assistant Manager of Apparel.

Assistant Manager of Meat and Deli.

Assistant Manager of Automotive.