Rachael Anderson
RICHTON PARK,IL
Summary
Reliable and upbeat Customer Service successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
34
34
years of professional experience
Work History
Deli/Bakery Clerk
Walmart
01.2024 - Current
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Collaborated with fellow bakery staff members to streamline production processes and improve overall efficiency.
- Inspected goods to establish accurate pricing and labeling.
- Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
- Provided support in other departments during peak times or employee absences, demonstrating adaptability and a strong work ethic.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Used utensils and equipment to portion, wrap and display bakery items.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
Deli Clerk
Walmart
01.2024 - Current
- Provided exceptional customer service and product knowledge to enhance shopping experience.
- Operated slicing machines and scales to prepare deli products efficiently.
- Maintained cleanliness and organization of deli area, adhering to safety standards.
- Assisted in inventory management by monitoring stock levels and placing orders as needed.
- Trained new team members on food preparation techniques and customer service protocols.
- Collaborated with management to implement process improvements for increased efficiency.
- Resolved customer inquiries and complaints promptly, ensuring satisfaction and loyalty.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Offered product samples to customers, generating additional sales through taste-testing.
- Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Learned other teammates' work tasks to train as backup.
- Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
- Demonstrated versatility in handling various responsibilities such as cashier duties or stocking shelves during peak hours or staff shortages.
- Supported store success through participation in inventory audits and suggesting improvements for deli department operations.
- Utilized knowledge of deli products to make recommendations, personalizing shopping experience for customers.
- Maintained strict adherence to health and safety guidelines, ensuring safe shopping and working environment.
- Conducted inventory checks regularly, ensuring consistent availability of popular deli items.
- Maintained cleanliness and organization in deli area, ensuring welcoming environment for customers.
- Kept up-to-date with latest food safety regulations, applying new standards to daily operations.
- Improved product freshness and reduced waste with meticulous stock rotation practices.
- Trained new deli clerks, enhancing team's efficiency and service quality.
- Enhanced customer experience by efficiently slicing, weighing, and packaging variety of deli products.
- Managed deli equipment maintenance, ensuring all machines operated safely and efficiently.
- Assisted customers with product selection, sharing knowledge on deli items to guide their choices.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Replenished serving stations with fresh food and cleaned up spills.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Filled out daily shift log to record amount of food prepared, used and leftover.
Warehouse Associate
Amazon
08.2022 - 10.2023
- Examine products to verify conformance to quality standards.
- Load and unload items from machines, conveyors, and conveyances.
- Mark or tag identification on parts.
- Measure amounts of products, lengths of extruded articles, or weights of filled containers to ensure conformance to specifications.
- Observe equipment operations so that malfunctions can be detected, and notify operators of any malfunctions.
- Pack and store materials and products.
- Place products in equipment or on work surfaces for further processing, inspecting, or wrapping.
- Separate products according to weight, grade, size, or composition of materials used to produce them.
- Signal coworkers to direct them to move products during the production process.
Warehouse Helper
Staffmark
05.2017 - 03.2018
- Collaborate with workers and managers to solve work-related problems
- Review work throughout the work process and at completion to ensure that it has been performed properly
- Check specifications of materials loaded or unloaded against information contained in work orders
- Inform designated employees or departments of items loaded or problems encountered
- Examine freight to determine loading sequences
- Perform the same work duties as those supervised or perform more difficult or skilled tasks or assist in their performance
- Inspect equipment for wear and for conformance to specifications
Hair Braider
Home
02.2007 - 01.2009
- Cut, trim and shape hair or hairpieces, based on customers’ instructions, hair type and facial features, using clippers, scissors, trimmers and razors
- Analyze patrons’ hair and other physical features to determine and recommend beauty treatment or suggest hair styles
- Schedule client appointments
- Operate cash registers to receive payments from patrons
- Develop new styles and techniques
- Comb, brush, and spray hair or wigs to set style
- Attach wigs or hairpieces to model heads and dress wigs and hairpieces according to instructions, samples, sketches or photographs
Custodial Worker
Marcus Cinema
09.2006 - 02.2007
- Service, clean, or supply restrooms
- Clean building floors by sweeping, mopping, scrubbing, or vacuuming
- Gather and empty trash
- Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures
- Strip, seal, finish, and polish floors
- Requisition supplies or equipment needed for cleaning and maintenance duties
- Clean and polish furniture and fixtures
- Experience with: Industrial vacuums, Power floor scrubbers, Push brooms, Safety gloves, Steam cleaning equipment, Wet mops
Noon Supervisor
Hickory School
08.2005 - 06.2006
- Monitor students’ progress, and provide students and teachers with assistance in resolving any problems
- Plan, direct, and monitor instructional methods and content of educational, vocational, or student activity programs
- Assisting and Caring for Others
- Communicating with Supervisors, Peers, or Subordinates
- Resolving Conflicts and Negotiating with Others
- Coordinating the Work and Activities of Others
- Scheduling Work and Activities
- Coaching and Developing Others
Homemaker
Home
11.2000 - 08.2005
- Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands
- Care for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles
- Transport clients to locations outside the home, such as to physicians’ offices or on outings, using a motor vehicle
- Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals
- Assisting and Caring for Others
- Getting Information
- Communicating with Supervisors, Peers, or Subordinates
- Organizing, Planning, and Prioritizing Work
Cashier
Key Markets
08.1996 - 06.2000
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Greet customers entering establishments
- Answer customers’ questions, and provide information on procedures or policies
- Stock shelves, and mark prices on shelves and items
- Compute and record totals of transactions
- Experience with: Cash registers
Hairstylist
Borics
06.1991 - 12.1993
- Provided personalized hair consultations to assess client needs and preferences.
- Executed diverse cutting, coloring, and styling techniques to achieve desired looks.
- Maintained cleanliness and organization of workstations and tools for optimal safety.
- Educated clients on hair care products and maintenance for long-lasting results.
- Developed innovative styling trends by staying current with industry advancements.
- Enhanced client retention through exceptional service and relationship-building skills.
- Streamlined appointment scheduling processes to improve efficiency and client satisfaction.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Organized sales area and work station to showcase products and boost sales.
- Suggested treatments and styles to suit customer appearance and fashion choices.
Education
Associate's Degree - Accounting and Business/Management
Independence University
Richton Park, IL11.2016
High School Diploma or Equivalent - General Studies
Thornton High School
Harvey, IL06.1986
Skills
- Customer service
- Food preparation
- Bakery equipment knowledge
- Customer satisfaction
- Food handling safety
- Cleanliness standards
- Punctual and reliable
- Stocking and shelving
- Food safety
- Stock rotation
- Stock replenishment
- Workplace safety
- Product rotation
- Labeling accuracy
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Deli/Bakery Clerk
Walmart
01.2024 - Current
Deli Clerk
Walmart
01.2024 - Current
Warehouse Associate
Amazon
08.2022 - 10.2023
Warehouse Helper
Staffmark
05.2017 - 03.2018
Hair Braider
Home
02.2007 - 01.2009
Custodial Worker
Marcus Cinema
09.2006 - 02.2007
Noon Supervisor
Hickory School
08.2005 - 06.2006
Homemaker
Home
11.2000 - 08.2005
Cashier
Key Markets
08.1996 - 06.2000
Hairstylist
Borics
06.1991 - 12.1993
High School Diploma or Equivalent - General Studies
Thornton High School
Associate's Degree - Accounting and Business/Management
Independence University