Rachael Armstead
Mesquite,TX
Summary
Detail-oriented administrative professional with expertise in front desk operations and customer service. Known for enhancing visitor experiences through effective communication, managing multi-line phones, and supporting team efficiency in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
Dallas Museum of Art
01.2021 - Current
- Processed transactions accurately while providing exceptional customer service.
- Served as first point of contact for visitors, ensuring positive initial experience in person and by phone.
- Responded to inquiries, addressed concerns, and facilitated smooth daily operations.
- Collaborated with staff to enhance teamwork and communication in a busy public environment. in a high-volume public environment.
Front Desk Associate
Park Cities Gym
01.2024 - 01.2025
- Managed front desk operations, ensuring smooth transitions during opening and closing while maintaining balanced responsibilities.
- Greeted members and guests, creating a welcoming atmosphere that enhanced customer experience.
- Processed membership payments and front desk transactions accurately.
- Assisted with membership sales, renewals, and account questions.
- Maintained a clean, organized reception area and ensured excellent customer service.
- Addressed member concerns effectively, contributing to positive experiences and supporting seamless gym operations.
Administrative Assistant
Prime Lending
01.2018 - 01.2021
- Coordinated meeting schedules, correspondence, and administrative operations to facilitate team collaboration and streamline workflows.
- Maintained organized filing systems, spreadsheets, and office records to support efficient information retrieval and documentation.
- Managed high-volume inbound and outbound calls to ensure effective communication and timely resolution of inquiries.
Education
Bachelor of Business Administration -
University of Texas At Dallas
Richardson, TX01-2023
Skills
- Retail Sales Support
- Customer Service
- Sales Transactions
- Point of Sale
- Sales Documentation
- Customer Outreach
- Front desk support
- Administrative Support
- Data Entry
- Microsoft Office
- Time Management
- Problem Solving
- Professional Communication
- Confidential Information
Certification
- NASM Certified Personal Trainer
- NASM Certified Group Fitness Instructor
- CPR/AED Certified
Timeline
Front Desk Associate
Park Cities Gym
01.2024 - 01.2025
Sales Associate
Dallas Museum of Art
01.2021 - Current
Administrative Assistant
Prime Lending
01.2018 - 01.2021
Bachelor of Business Administration -
University of Texas At Dallas