Emily O'Brien
Hagerstown,Maryland
Overview
5
5
years of professional experience
Work History
Service & Engagement Team Leader
Target
Hagerstown, MD
04.2022 - Current
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to problems reported by customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Set product on sales floor
- Accurately perform price, inventory, and location audits to ensure accuracy within the store.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism/tardiness.
- Communicated with fellow team leaders to effectively navigate various scenarios within the store.
Guest Advocate
Target
Hagerstown, MD
10.2020 - 04.2022
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Assisted guests with finding items within the store.
- Performed returns and exchanges in a timely manner.
- Processed guest payments on items in store, as well as credit card payments.
- Accurately picked items from sales floor to fulfill online orders.
- Took on extra tasks to develop other skills to move into a leadership position.
Cashier
Target
Hagerstown, MD
11.2019 - 02.2020
- Welcomed guests on arrival, displaying professional and friendly approach.
- Accurately checked out guests in a timely manner
- Seasonal position
Student Office Assistant
FPC LTD
Middletown, MD
05.2018 - 11.2019
- Completed clerical tasks such as filing, copying, faxing, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Accurately entered data into Excell spreadsheets.
- Prepared manuals and documents for seminar classes.
- Promptly answered phone calls and took detailed notes from customers.
Education
High School Diploma -
Grace Academy
Hagerstown, MD06.2020
Skills
- Customer Experience
- Staff Training
- Evaluating Employee Work
- Guest Engagement
- Effective Customer Service
- Technology Literate
- Problem Solving
- Organized
Timeline
Service & Engagement Team Leader
Target
04.2022 - Current
Guest Advocate
Target
10.2020 - 04.2022
Cashier
Target
11.2019 - 02.2020
Student Office Assistant
FPC LTD
05.2018 - 11.2019
High School Diploma -
Grace Academy