Overview
Work History
Education
Skills
Timeline
Generic

Emily O'Brien

Hagerstown,Maryland

Overview

5
5
years of professional experience

Work History

Service & Engagement Team Leader

Target
04.2022 - Current
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Responded to problems reported by customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Set product on sales floor
  • Accurately perform price, inventory, and location audits to ensure accuracy within the store.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism/tardiness.
  • Communicated with fellow team leaders to effectively navigate various scenarios within the store.

Guest Advocate

Target
10.2020 - 04.2022
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Offered assistance, and answered questions to build rapport and retention.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Assisted guests with finding items within the store.
  • Performed returns and exchanges in a timely manner.
  • Processed guest payments on items in store, as well as credit card payments.
  • Accurately picked items from sales floor to fulfill online orders.
  • Took on extra tasks to develop other skills to move into a leadership position.

Cashier

Target
11.2019 - 02.2020
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Accurately checked out guests in a timely manner
  • Seasonal position



Student Office Assistant

FPC LTD
05.2018 - 11.2019
  • Completed clerical tasks such as filing, copying, faxing, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Accurately entered data into Excell spreadsheets.
  • Prepared manuals and documents for seminar classes.
  • Promptly answered phone calls and took detailed notes from customers.

Education

High School Diploma -

Grace Academy
Hagerstown, MD
06.2020

Skills

  • Customer Experience
  • Staff Training
  • Evaluating Employee Work
  • Guest Engagement
  • Effective Customer Service
  • Technology Literate
  • Problem Solving
  • Organized

Timeline

Service & Engagement Team Leader

Target
04.2022 - Current

Guest Advocate

Target
10.2020 - 04.2022

Cashier

Target
11.2019 - 02.2020

Student Office Assistant

FPC LTD
05.2018 - 11.2019

High School Diploma -

Grace Academy

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Emily O'Brien