Rachael Baker
Summary
Industrious Sales, Service and Management experience offering 6+ years of customer service industry experience and 5+ years of supervisory skills ready to add value to the Pennsylvania State Police team. Proven in experience in meeting position led quotas. Well-versed in DEI education, promotion and cultural acceptance. Equipped to bring a professional demeanor, level head, and unbiased outlook on the job.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales and Service Specialist
Fulton Bank
02.2022 - Current
- Provide industry leading customer service while facilitating customer transactions and the sale of bank products and services within the Financial Center
- Is proficient in Federal Banking Regulations, internal controls, policies and procedures and bank products
- Embraces, promotes, and is accountable for delivering Fulton's superior customer experience program
- Encourage customers to use self-service banking solutions including; ATMs, on-line, and mobile banking to enhance their service experience
- Time spent in various aspects of this role will vary depending upon Financial Center traffic and needs and the role of other teammates.
Assistant Store Manager
Rural King
01.2021 - 02.2022
- Trains, mentors, and manages a diverse team of 60; works with Skills of Central PA program
- Manages inventory and confidential third party pricing and vendor relations
- Counts till, reconciles discrepancies, deposit into safe, & resets till for following business day
- Performs data entry & analyzes corporate SKUs with current store SKUs to verify new items
- Optimizes store layout to rotate and introduce new products to encourage higher sales
- Builds loyal customer base through knowledgeable and personalized service
- Creates positive work culture via building relationships & mediating issues with diplomacy
- Enforced safety protocols with corporate guidelines with other managers
- Orchestrates store coverage and compensates when there are emergencies
- Adapts existing processes to be more efficient, relevant, and simple
- Operated forklift services upon customer requests and for the daily operating needs for the business.
Manager
Bed Bath and Beyond
03.2017 - 12.2020
- Trains, mentors, and manages a diverse team of 17; works with Skills of Central PA program
- Manages inventory and confidential third party pricing and vendor relations
- Counts till, reconciles discrepancies, deposit into safe, & resets till for following business day
- Performs data entry & analyzes corporate SKUs with current store SKUs to verify new items
- Optimizes store layout to rotate and introduce new products to encourage higher sales
- Builds loyal customer base through knowledgeable and personalized service
- Creates positive work culture via building relationships & mediating issues with diplomacy
- Enforced safety protocols with corporate guidelines with other managers
- Orchestrates store coverage and compensates when there are emergencies
- Adapts existing processes to be more efficient, relevant, and simple.
Assistant Manager
Charter Foods Taco Bell
03.2016 - 04.2017
- Assisted customers with questions with confidence and expertise
- Provided excellent customer service to our customer
- Maintained a clean and organized environment for coworkers and customers
- Presented a positive atmosphere to keep employees engaged and motivated to work
- Motivated to travel to other locations to train their employees
- Balanced the nightly food differentials
- Ordered necessary business supplies according to the needs of the business
- Demonstrated scheduling practices to fit the needs of the business and updated accordingly.
Education
Some College- in Health Sciences -
South College Online
Knoxville, TN07.2020
Some College- in Healthcare Management -
South University Savannah Online
Savannah, GA11.2018
Skills
- Detailed oriented, meticulous record keeper
- Proficient in POS systems, Microsoft Office, Google Drive, Zoom, etc
- Empathetic leader who manages through motivation
- Dynamic collaborator, requiring minimal supervision
- Hardworking, adaptable, and quick to learn
- 6 years in Customer Service
- 5 years in Supervisory Roles
- Leadership
- Medical Terminology
- Inventory Control
- Customer relationship management
- Analysis skills
- Recruiting
- Account Management
- Research
- Cross-selling
- Emotional intelligence
- Attention to detail
- Networking abilities
- Performance tracking
Certification
- Forklift Certified, 05/01/21, 05/01/24, I became certified through my previous employer at Rural King.
- Responsible Alcohol Management Program, 08/01/23, 08/01/25
- Driver's License, 10/01/20, 10/01/24, My current and up to date license.
- Diversity, Equity, & Inclusion, 10/01/23, Present
Awards
Diversity, Equity, & Inclusion Award of Excellance, 12/01/23, I was nominated to be awarded the DEI Award of Excellence by my peers within my current position.
Timeline
Sales and Service Specialist
Fulton Bank
02.2022 - Current
Assistant Store Manager
Rural King
01.2021 - 02.2022
Manager
Bed Bath and Beyond
03.2017 - 12.2020
Assistant Manager
Charter Foods Taco Bell
03.2016 - 04.2017
Some College- in Health Sciences -
South College Online
Some College- in Healthcare Management -
South University Savannah Online