Summary
Overview
Work History
Education
Skills
Timeline
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RACHAEL BARRON

Montgomery,West Virginia

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Competent Driver with excellent organizational and multitasking skills dedicated to achieving challenging delivery timetables. Trained in basic maintenance, repairs and vehicle maintenance. Detail-oriented in meeting daily business and customer needs. Punctual Driver with unprecedented talents in truck operations, loading and unloading and route coordination. Experience in operating and driving various trucks to transport goods and materials. Committed to ensuring delivery within specified timeframes.

Overview

13
13
years of professional experience

Work History

Driver

Walmart Spark
06.2022 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Minimized liability by consistently following road rules when driving.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Customer Service Representative

Ticketmaster
12.2010 - 05.2014
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Cross-trained and backed up other customer service managers.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Education

Associate Of Business Administration - Business Administration And Management

Mountain State University
Beckley, WV

Skills

  • Order Picking and Processing
  • Shipping and Packaging
  • City and Non-City Driving
  • Valid Driver's License
  • Processes and Procedures
  • Database Management
  • Optimizing Routes
  • Loading and Unloading
  • Strategic Planning
  • Operational Efficiency and Safety
  • Logging Information
  • Intuit QuickBooks
  • Scheduled Services
  • Communications Strategies

Timeline

Driver

Walmart Spark
06.2022 - Current

Customer Service Representative

Ticketmaster
12.2010 - 05.2014

Associate Of Business Administration - Business Administration And Management

Mountain State University

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RACHAEL BARRON