Rachael Bass
Restaurant Manager
Winter Park
Summary
Dynamic and results-oriented professional with a proven history of excellence in team leadership, customer service, and operational management within the fast food sector. Skilled in streamlining complex operations, building high-performance teams, and enhancing customer satisfaction to drive business success. Committed to leveraging extensive expertise in a Manager of Customer Service/Sales role to advance organizational goals while promoting a culture of excellence and innovation. Passionate about fostering an environment that prioritizes employee engagement and outstanding service delivery.
Overview
25
25
years of professional experience
Work History
Assistant Store Manager of Operations
Chick-Fil-A
01.2021 - 11.2024
- Orchestrated daily operations encompassing inventory control, financial transactions, and employee scheduling.
- Conceptualized and implemented comprehensive training programs, resulting in a 20% enhancement in staff performance and customer satisfaction.
- Efficiently resolved customer grievances, maintaining an unwavering commitment to a positive dining experience.
- Conducted meticulous performance evaluations and furnished constructive feedback to foster professional development among team members.
Assistant Front of House Manager
Conn's Home Plus
2019 - 2021
- Established and upheld customer service guidelines, achieving a 25% boost in customer satisfaction scores.
- Coordinated with other departments to optimize store layout and product placement, boosting sales and enhancing the customer shopping experience.
- Analyzed sales data and customer feedback to identify trends and opportunities for improvement, implementing strategic initiatives that increased revenue.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
- Streamlined front desk operations for improved efficiency and customer service.
- Resolved customer complaints promptly, maintaining positive relationships with patrons.
- Handled complaints, settled disputes, and resolved grievances to maintain customer satisfaction.
- Managed inventory and ordered supplies, optimizing stock levels for day-to-day operations.
Supervisor
HYPE Agency
2016 - 2018
- Fostered a collaborative and motivated team environment, leading to a 30% increase in event attendance and customer engagement.
- Managed budgets, logistics, and vendor relationships to guarantee cost-effective and successful events.
- Facilitated regular team strategy sessions to review performance metrics, develop innovative event concepts, and align with client objectives.
Education
Associate of Science - undefined
Florida Technical College
01.2007
High School Diploma - undefined
Oviedo High School
01.2003
Skills
Strategic Leadership: Guiding high-performance teams
Operational Excellence: Streamlining processes for efficiency
Customer Service: Delivering exceptional experiences
Budget Management: Financial planning and cost control
Performance Optimization: Enhancing team productivity
Certification
ServSafe
Timeline
Assistant Store Manager of Operations
Chick-Fil-A
01.2021 - 11.2024
Associate of Science - undefined
Florida Technical College
High School Diploma - undefined
Oviedo High School
Assistant Front of House Manager
Conn's Home Plus
2019 - 2021
Supervisor
HYPE Agency
2016 - 2018