Rachael Battenfield
Summary
Conscientious Healthcare professional with experience in fast-paced settings. Positive and upbeat with excellent communication skills. I have a proven track record at Bullitt County Foot & Ankle Center, enhancing patient care and streamlining procedures. Excelled in EMR/EHR management and patient escorting, boosting office efficiency.
Overview
15
15
years of professional experience
Work History
Medical Assistant
Bullitt County Foot & Ankle Center
08.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents into EMR.
- Assisted physician with minor surgeries, including preparing operating room and sterilizing instruments.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Assisted in routine GPC's.
Warehouse Associate
Cardinal Health
04.2014 - 03.2015
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Worked in a vault with controlled substances
- Consistently lifted materials weighing as much as 50 pounds.
Quality Assurance Trainer
NCC Business Services
08.2012 - 05.2013
- Provided coaching and mentoring to employees.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- I was promoted from Collections to Quality Assurance/Trainer within six months.
Medical Assistant
West Valley Internal Medicine
01.2012 - 03.2012
- Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
- Maintained clean and safe clinic environment to prevent injuries.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected histories, vitals, and current complaints via patient interviews.
- Front office duties include managing the desk, filing insurance information, and other tasks.
- Welcomed patients and inquired about their well-being since the last treatment.
Sales Associate
Arrowhead Harley Davidson
09.2010 - 01.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Opening and closing a cash drawer nightly.
Inbound Customer Service Representative
National Grid USA
10.2009 - 06.2010
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Set up electric services for customers.
- Resolved complaints to satisfy customers and encourage future transactions.
Education
Medical Assisting - Medical Assisting
The Bryman School - Tempe
Tempe, AZ03.2012
Skills
- Front &Back Office
- Efficient Routing
- Procedure Assistance
- Phlebotomy Techniques
- Multiple Medication Handling
- Customer Service
- Patient Escorting
- Blood and Tissue Collection
- EMR / EHR
- Prepare Treatment Rooms
- Recording Vitals
- Prioritization
- Medical Terminology
Timeline
Medical Assistant
Bullitt County Foot & Ankle Center
08.2023 - Current
Warehouse Associate
Cardinal Health
04.2014 - 03.2015
Quality Assurance Trainer
NCC Business Services
08.2012 - 05.2013
Medical Assistant
West Valley Internal Medicine
01.2012 - 03.2012
Sales Associate
Arrowhead Harley Davidson
09.2010 - 01.2012
Inbound Customer Service Representative
National Grid USA
10.2009 - 06.2010
Medical Assisting - Medical Assisting
The Bryman School - Tempe
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