Rachael Batuner

- Providing immediate emotional support and intervention for individuals in crisis through text communication.

- Assessing safety and mental health status creating actionable safety plans when necessary.

- Providing emotional support to individuals in crisis, utilizing active skills and empathy to establish rapport quickly.

- Develop develop resources for clients, indeed connecting them with community services and programs that best suited their situation.

- Managed high-pressure situations, calmly, ensuring timely assistance to callers during peak hours or emergency scenarios.

- Mentored newer staff members on best practices call handling etiquette

- Maintain a clean and organized ambulance, ensuring optimal readiness for emergency calls.

-Expedited life-saving interventions by rapidly assessing conditions based on the vital sign symptoms and medical history.

- Controlled wounds and injuries in route to hospitals prepping patients for advanced treatments are maintaining conditions pre-arrival.

- Strengthen relationships between EMS providers and local hospitals with clear communication channels aimed at enhancing patient outcomes.

- Provided empathetic support to distress, callers, offering guidance on available resources and directing them to appropriate channels for further help when necessary.

- Monitored multiple computer screen simultaneously.

- Maintain the professionals, demeanor, managing difficult and de-escalating situations.

- Self motivated, with a strong sense of personal responsibility.

- Worked effectively in fast-paced environments.

- Skilled at working independently and collaboratively in a team environment.

- Proven ability to learn quickly and adapt a new situations.

- Excellent communication, skills, both verbal and written

- Demonstrated respect, friendliness and willingness to help whenever needed.

- Assisted with day-to-day operations, working efficiently and productively with all team members.