Rachael Belliveau
Boca Raton,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Barista Trainer
Starbucks
08.2022 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Handled cash and processed payments accurately to avoid errors.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
Cash Processor
Coast Guard United States
02.2020 - 11.2021
- Prepared bank deposit slips accurately and efficiently for submission to financial institutions on a daily basis.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained clean, safe work area in accordance with regulatory and organizational guidelines.
- Maintained strict adherence to cash handling policies, resulting in minimized losses and increased accountability.
- Processed cash, credit and touchless transactions to fulfill customer orders.
- Implemented inventory control measures for cash storage areas, maintaining optimal levels of organization and security.
- Proactively addressed discrepancies or issues identified during transaction verification processes, mitigating potential financial risks and maintaining customer satisfaction.
Inventory Supervisor
Coast Guard United States
08.2019 - 02.2020
- Controlled food costs and managed inventory.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Ensured compliance with health department regulations, maintaining a consistently clean and safe kitchen environment for staff and customers alike.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Monitored food preparation, production, and plating for quality control.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Delivered timely and accurate reports on inventory performance, highlighting areas for improvement and driving continuous improvement initiatives.
- Negotiated with suppliers to secure advantageous terms, resulting in cost savings and improved supply chain reliability.
- Assisted in budget preparation, closely monitoring inventory-related expenses to stay within financial targets.
Assistant Food Service Manager
Coast Guard United States
08.2015 - 08.2019
- Assisted Food Service Manager with planning and preparation of breakfast, lunch and dinner for over 50,000 guests.
- Observed staff confirm safety and quality standards.
- Trained new hires on company policies, procedures, and best practices for exceptional service delivery.
- Practiced safe work habits and encouraged staff to do same.
- Accurately monitored inventory levels in order to accurately order supplies.
- Oversaw food presentation, guaranteeing visually appealing dishes that met quality and consistency requirements.
- Collaborated with executive chef to develop new menu items, resulting in increased sales and positive feedback from customers.
Food Service Manager
Coast Guard United States
08.2012 - 08.2015
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reviewed and approved employee schedules and timesheets.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Optimized inventory management to minimize waste, negotiating with suppliers for better pricing on bulk purchases.
Food Service Supervisor
Coast Guard United States
08.2009 - 08.2012
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Tracked food production levels, meal counts, and supply costs.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Food Service Manager
Coast Guard United States
08.2007 - 08.2009
- Managed food inventory and supplies, reducing waste and maintaining optimal stock levels for diverse events.
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Improved efficiency of kitchen operations by reorganizing workstations for optimal productivity during peak hours.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Set and oversaw weekly and special event menu plans.
- Managed budgetary constraints effectively, allocating funds appropriately across various departments based on prioritized needs assessment.
- Developed strong relationships with vendors, negotiating favorable pricing on ingredients and supplies.
Education
High School Diploma -
Seventy-First High School
Fayetteville, NCCultural Studies
Coast Guard Training Center
Petaluma, CASkills
- Leadership experience
- Workplace safety
- Demand forecasting
- Scheduling staff
- Cash handling expertise
- Critical thinking
- Time management
- Multitasking and organization
- Customer service
- Excel Spreadsheet Management
- Essential Computer Skills
- Budget management
Certification
- Culinary Arts Specialist Coast Guast United States
Languages
English
Native or Bilingual
Timeline
Barista Trainer
Starbucks
08.2022 - Current
Cash Processor
Coast Guard United States
02.2020 - 11.2021
Inventory Supervisor
Coast Guard United States
08.2019 - 02.2020
Assistant Food Service Manager
Coast Guard United States
08.2015 - 08.2019
Food Service Manager
Coast Guard United States
08.2012 - 08.2015
Food Service Supervisor
Coast Guard United States
08.2009 - 08.2012
Food Service Manager
Coast Guard United States
08.2007 - 08.2009
High School Diploma -
Seventy-First High School
Cultural Studies
Coast Guard Training Center
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