Rachael Belunza
Santa Maria,CA
Summary
Positive Patient Access Representative with a proven track record at Arroyo Grande Community Hospital, excelling in patient identity verification and time management. Recognized for fostering a strong work ethic and delivering exceptional customer service, while effectively managing registration processes and ensuring regulatory compliance. Committed to enhancing patient experiences through clear communication and support.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Recent graduate of the Registered Nursing Program with foundational knowledge in nursing and hands-on experience gained through academic projects and clinical rotations. Demonstrates effective teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Arroyo Grande Community Hospital
09.2016 - Current
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Helped address client complaints with medical billing through timely corrective actions and appropriate referrals.
- Greeted and assisted patients with check-in procedures.
- Responded to inquiries by directing calls to appropriate personnel.
- Trained new staff on Cerner, MS4 and Medeanalytics programs, and other duties pertaining to patient registration.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures with regards to patient privacy, legal forms and hours of operation.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Delivered support to medical staff in completion of patient paperwork.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
Household Manager
Self
09.2009 - 09.2016
- Scheduled appointments for medical, dental, and self-care needs.
- Planned activities to foster intellectual and emotional development.
- Managed day-to-day operation of home to establish a routine and provide a sense of stability.
- Supervised with meals and handling chores and provided constructive feedback.
- Provided emotional support and companionship.
- Performed cleaning and organization duties.
- Assisted with daily training and implementation of hygiene and living tasks.
- Monitored and reported any changes in physical and mental health during routine doctor visits.
Outreach Program Coordinator
Teen Challenge Of Southern California
05.2005 - 09.2009
- Pursued client growth targets through strong leadership, analysis, problem-solving, team building, and coaching.
- Developed network relationships with industry professionals to enhance community awareness and promote services.
- Managed volunteer programs with 10 + volunteers focusing on providing community services to underserved populations.
- Assessed community needs and identified resources for social and community service programs.
- Participated in community events to promote services and engage with public.
- Participated in fundraising efforts to support social and community service initiatives.
Education
Associate of Science - Nursing
Allan Hancock College
Santa Maria, CA12-2025
Associate of Science - Nursing
Allan Hancock College
Santa Maria, CA12-2024
Associate of Arts - Nursing
Allan Hancock College
Santa Maria, CA05-2021
Skills
- Ensuring accurate patient identification
- Collaborative teamwork
- Compliance management
- Work quality evaluation
- Effective relationship management
- Effective conflict resolution
- Strong organizational skills
- Patient care management and support
- Health education
- Patient assessment skills
Certification
- BLS, American Heart Association - 02/2025-02/2026
- EKG Monitor/Observer, Allan Hancock College - 06/2025- 07/2025
- Medical Billing and Coding, Allan Hancock College - 05/2015
- Licensed Vocational Nurse - 08/2023-12/2024
Timeline
Patient Access Representative
Arroyo Grande Community Hospital
09.2016 - Current
Household Manager
Self
09.2009 - 09.2016
Outreach Program Coordinator
Teen Challenge Of Southern California
05.2005 - 09.2009
Associate of Science - Nursing
Allan Hancock College
Associate of Science - Nursing
Allan Hancock College
Associate of Arts - Nursing
Allan Hancock College
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