Rachael Berghuis
Gloucester,VA
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Bartender Shift Manager/Leader
Damon& Co.
04.2003 - 12.2023
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Insurance Agent
Aflac
01.2016 - 03.2022
- Approached potential clients by using direct marketing mailings and phone contacts.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Utilized CRM software to manage client relationships.
- Created detailed reports for management to track performance and sales.
- Evaluated competitors' products and services to gain competitive advantage.
- Met with customers to provide information about available products and policies.
- Designed presentations and marketing materials to promote insurance products.
- Analyzed risk factors to recommend appropriate coverage levels.
Education
No Degree - Business Achievement/ Management
Thomas Nelson Community College
Hampton, VA05.2025
High School Diploma -
Gloucester High School
Gloucester, VA06.2003
Skills
- Basic Accounting
- Sales Expertise
- Highly Reliable
- Team Training and Development
- Licensed Insurance Agent
- Operations Management
- Lead Development
- CRM Software
- Material Loading and Unloading
- Dedicated and Strong Work Ethic
- CPR certified
- Teamwork and Collaboration
- Stress Management
References
Alan Brown
Machine Specialist C
Canon Virginia Inc
James Miller
Director Technical Support
Canon Virginia Inc
Timeline
Insurance Agent
Aflac
01.2016 - 03.2022
Bartender Shift Manager/Leader
Damon& Co.
04.2003 - 12.2023
No Degree - Business Achievement/ Management
Thomas Nelson Community College
High School Diploma -
Gloucester High School
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