Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachael Billingsley

Pelham,AL

Summary

Experienced manager with a talent for problem-solving, team building, leadership, and motivation. Excellent customer relations aptitude and strong relationship-building skills. Skilled in making independent decisions and using sound judgment to positively impact company success. Committed to utilizing training, monitoring, and morale-building abilities to enhance employee engagement and drive performance improvement.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Old Navy
10.2023 - Current
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Sales Lead Keyholder

Lizard Thicket
08.2023 - Current
  • Completed store opening and closing procedures.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.

Visual Merchandising Manager

Altar'd State
10.2022 - 08.2023
  • Created look and feel of visual merchandising publications to better target specific audiences.
  • Managed merchandising standards and maintained consistency across distribution channels.
  • Innovated and simplified planograms and merchandising strategies to improve processes and results.
  • Helped stores adapt spaces to accommodate merchandise within spatial constraints and inventory storage availability.

Account Expert

T-Mobile
01.2022 - 09.2022
  • Entered client details and notes into system for interdepartmental access and review.
  • Responded to customer inquiries and provided detailed account information.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.

Department Manager

Kohl's
04.2019 - 11.2021
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Sales Associate

Michael Kors
05.2018 - 04.2019
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Solved customer challenges by offering relevant products and services.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Alterations Specialist

David's Bridal
08.2016 - 05.2018
  • Assisted with inventory management and restocking of supplies for continuous availability.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Inspected finished garments to address flaws and verify adherence to quality standards.
  • Maintained clean and organized work area and verified safe and proper equipment functionality to reduce downtime.
  • Determined appropriate repair solution based on garment damage to employ proper tools or equipment.

Education

Bachelor of Science - Apparel Design

University of Alabama
AL

Skills

  • Recruiting and interviewing
  • Problem-solving
  • Conflict resolution
  • Marketing tactics
  • Staff management
  • Retail operations
  • Scheduling and planning
  • Sales forecasting
  • Team building
  • Strategic thinking
  • Coaching and mentoring
  • Time management

Timeline

Assistant Manager

Old Navy
10.2023 - Current

Sales Lead Keyholder

Lizard Thicket
08.2023 - Current

Visual Merchandising Manager

Altar'd State
10.2022 - 08.2023

Account Expert

T-Mobile
01.2022 - 09.2022

Department Manager

Kohl's
04.2019 - 11.2021

Sales Associate

Michael Kors
05.2018 - 04.2019

Alterations Specialist

David's Bridal
08.2016 - 05.2018

Bachelor of Science - Apparel Design

University of Alabama

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