I am a dedicated operations manager/supply chain manager seeking an opportunity where I can apply my 20 years of industry experience to an exciting and dynamic team.
Overview
24
24
years of professional experience
Work History
Market Delivery Manager
Lowes
09.2024 - Current
Drove an oversaw the not one but 2 XDT’in Louisiana. Drive success amongst my team on 15 and my 3pl partners.
Market Delivery Assistant Manager
Lowes
10.2022 - 09.2024
Oversaw the entire operation on the XDT.
Built strong partnerships with not only my team but my 3pl partners to help drive success.
Trained, developed and motivated my staff to grow within the organization.
Operations Coordinator
13 Fifty Apparel
11.2021 - 10.2022
Manage and oversee the total day-to-day operation of the e-commerce business from the Production of merchandise sold to customer experience as well as the marketing through high-level planning and strong communication
I ensure that product launches and sale launches are executed correctly utilizing platforms like Shopify and Bold
I help Improved the functionality of the warehouse along with the speed and accuracy of the products that are being shipped to the customer daily
Developed and improved KPIs for all aspects of the business
Along with creating SOPs to teach and grow our warehouse teams on different aspects of the job which improved the overall performance
XDT Coach
Lowes
09.2020 - 10.2021
Manage and support the overall delivery business for the entire market by overseeing the day-to-day operations for both in-store and online customers through strong communication with a 3PL service provider, Lowe’s Supply chain Functional teams, and Lowe’s Distribution centers
Responsible for improving the XDT’s overall operations by improving the performance of our CSA’s as well as any performance opportunities with our 3-party team delivering to our customer on a day-to-day basis through solving problems through analytical skills to identify and improve all opportunities and give solutions through collaboration with Lowes team and our 3rd party provider
Manage and deliver on all payroll/non-payroll expenses, directly responsible for EBIT%
Built and developed a strong Claims process with our 3rd party provider which has given the XDT back in Profit of Over $30K in less than a year
Train, motivate, and develop an operations team of 21 as well as additional staffing groups to maximize business and maintain standards
Direct total office maintenance to create a safe and clean environment for staff
Operation Manager
Macy’s at Millenia
01.2019 - 06.2020
Manage and support the overall business of an $80 million store by overseeing the store's budget and day-to-day operations for both in-store and online customers
Responsible for improving the store's overall operations and profitability by focusing on the following tactics: shopping environment, pricing, and signing, workload planning, staffing and weekend compliance, logistics, shortage, and safety
Managed and ran a $15 million renovation project to enhance the store environment for our customers
Manage and deliver on all payroll/non-payroll expenses, directly responsible for EBIT%
Train, motivate, and develop an operations team of 30 as well as additional staffing groups to maximize business and maintain standards
Direct total store maintenance to create a safe and clean environment for both customers and staff
Operation and Asset Protection Manager
Macy’s the Falls
01.2018 - 01.2019
Managed and supported the overall business of a $40 million store by overseeing the store's budget and day-to-day operations for both in-store and online customers
Responsible for improving the store's overall operations and profitability by focusing on the following tactics: shopping environment, pricing, and signing, workload planning, staffing and weekend compliance, logistics, payroll/non-payroll expenses, shortage, and safety
Managed and directed a $7 million Corporate construction project which opened office space for our local corporate team to utilize
Directed a team of over 20 staff in both receiving and asset protection and fulfillment
Led the store executive team in planning, implementing, and managing shortage prevention and awareness programs to reduce shortages and maintain a safe and secure store environment
Investigated criminal violations against a person or property committed on-premises
Multi-store Operation Manager
Macy’s The Falls/Southland
02.2016 - 01.2018
Managed and supported multiple stores whose combined volume totaled $65 million by overseeing budgets and day-to-day operations for both in-store and online customers
Oversaw a 10 million dollar construction project of a Store in a store for Macy’s Launch of Backstage
The ensured project stayed on time as well as on budget
Successfully launched a grand opening of Macy’s Backstage in The Falls and managed the day-to-day business of the store within a store
Responsible for improving overall operations and profitability by focusing on the following tactics: shopping environment, pricing, and signing, workload planning, staffing and weekend compliance, logistics, payroll/non-payroll expenses, shortage, and safety
Trained, motivated, and developed two operational teams of 21 as well as additional staffing groups to maximize business and maintain standards
Directed total store maintenance to create a safe and clean environment for both customers and staff