Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rachael Bishop

Middle River,MD

Summary

Dynamic sales professional with proven success at Bob Bell Nissan, excelling in customer relationship building and upselling strategies. Recognized for increasing sales revenue through effective prospecting and persuasive presentations. Bilingual in Spanish, I leverage strong interpersonal communication skills to enhance client satisfaction and drive business growth.

Overview

8
8
years of professional experience

Work History

Salesman

Bob Bell Nissan
04.2025 - Current
  • Developed strong client relationships through consistent communication and exceptional customer service.
  • Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
  • Upheld high standards of customer service by promoting and upselling new products and services.
  • Continuously updated product knowledge, staying informed of industry trends and competitor offerings.
  • Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Promoted and up-sold products and services to meet needs of customers.
  • Collaborated with team members to streamline sales processes, resulting in an efficient workflow.

BDC

Antwerpen CDJR
03.2025 - 04.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Bartender

Aloha Backyard
08.2022 - 11.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Enhanced customer experience with engaging conversations and personalized drink recommendations.

Technician

Audi of West Chester
09.2017 - 08.2020
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Optimized system performance thorough testing and analysis.
  • Streamlined processes by implementing efficient workflows and improving technician training programs.
  • Conducted root cause analyses for recurring technical issues, minimizing future disruptions.

Education

Certificate - Diesel Mechanics

Universal Technical Institute
Exton, PA
09.2018

High School Diploma - General Studies

Joppatowne Senior High
Joppa, MD
05.2012

Skills

  • Sales and marketing strategies
  • Customer relationship building
  • Sales strategy development
  • Upselling and cross selling
  • Prospecting skills
  • Objection handling
  • Lead prospecting
  • Cold calling
  • Production leadership
  • Customer service
  • Relationship building
  • Time management
  • Interpersonal communication skills
  • Customer relations
  • Sales expertise
  • Product and service sales
  • Bilingual (Spanish)

Languages

Spanish
Native or Bilingual

Timeline

Salesman

Bob Bell Nissan
04.2025 - Current

BDC

Antwerpen CDJR
03.2025 - 04.2025

Bartender

Aloha Backyard
08.2022 - 11.2024

Technician

Audi of West Chester
09.2017 - 08.2020

Certificate - Diesel Mechanics

Universal Technical Institute

High School Diploma - General Studies

Joppatowne Senior High

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Rachael Bishop