Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Rachael Black

Rachael Black

Milan,Tennessee

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

15
15
years of professional experience

Work History

Certified Nursing Assistant

Kindred Transitional Care And Rehab
05.2015 - 12.2018
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Educated patients and family members on best home care practices for healing and recovery.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

Sales Associate

JCPenney
05.2011 - 05.2013
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Retail Sales Associate

HomeGoods
03.2008 - 12.2010
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Customer Service Representative

Chairable Resource Foundation
01.2004 - 10.2007
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Bachelor Of Business Administration - Business Administration

Strayer University
Washington, DC

G.E.D - Diploma

Atterbury Job Corps
Edinburgh, IN
11.2006

Skills

  • Active Listening
  • Microsoft Excel
  • Microsoft PowerPoint
  • Customer Relations
  • Microsoft Word
  • Business Development Understanding
  • Retail Sales Customer Service
  • Account Management
  • Customer Consulting
  • Problem-Solving Ability
  • Closing Sales
  • Critical Thinking
  • Customer Service
  • Managing Multiple Tasks
  • Reading Comprehension
  • Calm and Professional Under Pressure
  • Grammar
  • Research
  • Prioritization

Accomplishments

  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Timeline

Certified Nursing Assistant

Kindred Transitional Care And Rehab
05.2015 - 12.2018

Sales Associate

JCPenney
05.2011 - 05.2013

Retail Sales Associate

HomeGoods
03.2008 - 12.2010

Customer Service Representative

Chairable Resource Foundation
01.2004 - 10.2007

Bachelor Of Business Administration - Business Administration

Strayer University

G.E.D - Diploma

Atterbury Job Corps
Rachael Black