Rachael Black
Milan,Tennessee
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
Certified Nursing Assistant
Kindred Transitional Care And Rehab
Sellersburg, IN
05.2015 - 12.2018
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Educated patients and family members on best home care practices for healing and recovery.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Sales Associate
JCPenney
Clarksville, IN
05.2011 - 05.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Retail Sales Associate
HomeGoods
Clarksville, IN
03.2008 - 12.2010
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Customer Service Representative
Chairable Resource Foundation
New Albany, IN
01.2004 - 10.2007
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor Of Business Administration - Business Administration
Strayer University
Washington, DCG.E.D - Diploma
Atterbury Job Corps
Edinburgh, IN11.2006
Skills
- Active Listening
- Microsoft Excel
- Microsoft PowerPoint
- Customer Relations
- Microsoft Word
- Business Development Understanding
- Retail Sales Customer Service
- Account Management
- Customer Consulting
- Problem-Solving Ability
- Closing Sales
- Critical Thinking
- Customer Service
- Managing Multiple Tasks
- Reading Comprehension
- Calm and Professional Under Pressure
- Grammar
- Research
- Prioritization
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Certified Nursing Assistant
Kindred Transitional Care And Rehab
05.2015 - 12.2018
Sales Associate
JCPenney
05.2011 - 05.2013
Retail Sales Associate
HomeGoods
03.2008 - 12.2010
Customer Service Representative
Chairable Resource Foundation
01.2004 - 10.2007
Bachelor Of Business Administration - Business Administration
Strayer University
G.E.D - Diploma
Atterbury Job Corps