Rachael Boote
Idaho Falls,ID
Summary
Diligent accounting professional with over 10 years of work experience in customer service oriented fields. Highly dedicated to building relationships, organization and time management.
Overview
9
9
years of professional experience
Work History
AR Lead
LP Propane
04.2024 - Current
- Liaise with clients to obtain necessary files and resolve underpayment issues
- Contact both residential and commercial customers for debt collection and negotiate payment plans, leading to collections of over 40K in over 90+ day past due payments within a week
- Foster positive customer relationships to ensure timely payments
- Investigate and reconcile any account discrepancies, offering suggestions to prevent recurrence
- Processing of customer payments: including depositing of checks, running reports through 3rd party card processing, and application of payments in Netsuite
- Run reports monthly and bi-monthly to accurately track AR aging and level pay payments
Title I Paraprofessional
Idaho Falls School District #91
11.2023 - 04.2024
- Collaborate with teachers to develop and maintain an engaging class curriculum
- Provide counseling, support, and encouragement to students
- Address and resolve escalated student conflicts and behavioral issues
- Conduct monthly fluency testing for 4th grade students school-wide
- Maintain records of testing and individual instruction times to ensure compliance with student IEPs
- Substitute for absent teachers
Accounts Receivable Specialist
Westwood Designs (dba), Intercon Furniture
02.2023 - 10.2023
- Resolved over $500K in backed up debits on customer accounts from 2017-2022 by developing payment plans, tracking down contact information for vendors, and resolving chargebacks received but never filed or input into the system properly
- Manage efficient cash flow reporting, post cash receipts and analyze chargebacks, independently addressing and resolving issues
- Identify, research, and resolve billing variances to maintain system accuracy and currency
- Prepare and send invoices to customers, process payments and document account updates
- Review invoices for completeness and accuracy
- Respond to inquiries regarding accounts and payments
- Perform targeted collections on past due accounts aged over 30 days and formulate mutually beneficial payment plans
- Gather data and compile reports in Apprise and Excel as needed for Account Controllers, CFO, CEO, and sales department
- Onboarding new customers by gathering all necessary financial information and approving lines of credit
- Maintained relationships and managed accounts for over 115 vendors
- Expanded scope of responsibilities in March 2023 to include reviewing EDI information for between 50-100 orders per day to ensure accuracy of incoming and outgoing orders, order acknowledgements, order changes, and invoices
- Collaborate with vendors and other departments to ensure accurate orders and billing information is being received by both parties.
Technical Records Specialist
Idaho State University
02.2020 - 12.2020
- Built and implemented new systems for documentation, organization, and communication both physical and electronic for all main functions
- Coordinated customer service, patient scheduling, and billing
- Organized paperwork such as charts and reports for office and patient needs
- Maintained current and accurate medical records for patients
- Conducted insurance verification and pre-authorizations
- Verified insurance coverage to prepare for upcoming patient appointments
- Completed billing and coding duties to handle submitted claims
- Communicated with patients regarding payments on outstanding accounts
- Processed sales - creating invoices and collecting cash, debit, credit, and check payments
- Improved timely payment of bills by developing flexible payment plans for patients
- Facilitated organized record retrieval and access by maintaining filing system for both current and past patients
- Shipping/Receiving of hearing aid orders and communication with hearing aid vendors.
Bartender/Line Cook
Granada Bowl
10.2017 - 07.2018
- Quickly building quality drinks and food items
- Providing excellent customer service and maintaining a fun and comfortable atmosphere for customers
- Ensure the safety of customers in management of serving and discreet handling of disruptive behaviors
- Prepping and cooking for large parties
- Opening and closing duties of cleaning, stocking, balancing the register, etc
- Cocktail serving and bar backing for lead bartender on especially busy nights.
Hostess
Simply Fondue
04.2017 - 02.2018
- Greeting and attending to guests
- Coordination of dining room activities - efficiently seating 50-60 reservations per night
- Scheduling and management of reservations
- Communication between management, bar staff, servers, and bussers
- Server for patio seating when needed.
Shipping Receiving Clerk and Back-Receptionist
Security Connections, Inc.
03.2016 - 12.2016
- Responsible for processing and quality checking high volume of documents with respect to time constraints
- Checking and modifying legal documents according to client needs and compliance with state and county requirements
- Organized, sorted, and checked input data against original documents
- Sorting and distributing mail
- Responsible for filtering and transferring telephone calls
- Managing visitors and vendors by providing information or accommodations
- Maintaining security protocols and communicating between departments
- Volunteered to help with special projects of varying degrees of complexity.
Front Desk Service Representative
La Quinta Inn and Suites
01.2016 - 06.2016
- Performed scheduling and management of over 50 reservations per day for rooms and conference rooms
- Checking guests in and gathering guest information and payments
- Handling cash, credit, and direct bill transactions from hotel rooms and front desk convenient store
- Maintaining comfortable family environment
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Education
Idaho State University
Pocatello, IDSkills
- Software literacy: Microsoft Office, Google Workspace, Apprise, Netsuite, Quickbooks
- Accounting/Bookkeeping
- Problem Solving
- Documentation Organization/File Maintenance
- Data Entry
- Customer Service
- Communication Skills
- Data Entry
- Typing: 55 wpm with 100% accuracy
Timeline
AR Lead
LP Propane
04.2024 - Current
Title I Paraprofessional
Idaho Falls School District #91
11.2023 - 04.2024
Accounts Receivable Specialist
Westwood Designs (dba), Intercon Furniture
02.2023 - 10.2023
Technical Records Specialist
Idaho State University
02.2020 - 12.2020
Bartender/Line Cook
Granada Bowl
10.2017 - 07.2018
Hostess
Simply Fondue
04.2017 - 02.2018
Shipping Receiving Clerk and Back-Receptionist
Security Connections, Inc.
03.2016 - 12.2016
Front Desk Service Representative
La Quinta Inn and Suites
01.2016 - 06.2016
Idaho State University
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