Rachael Bramble

Support a team of customer service representatives by enhancing product knowledge and performance quality. Assisted in driving team efforts to achieve customer satisfaction and productivity goals. Provided coaching and development through regular feedback sessions and performance plans to improve skills and align with company objectives. Set individual and team performance targets while monitoring production metrics and quality outcomes. Reviewed customer feedback to identify areas for improvement and delivered focused coaching. Monitored daily attendance and schedule adherence, ensuring accurate tracking and managing absenteeism within targets. Collaborated with advisors and operations to meet client and organizational goals while delivering excellent customer experiences.

Provided inbound customer support by actively listening, diagnosing technical issues, and offering clear guidance. Assisted customers in resolving concerns while educating them on products and services. Managed multiple systems while maintaining professionalism and accuracy. Promoted to team mentor after 6 months, reviewed customer feedback, coached advisors on performance, and supported the team in meeting service quality goals.

Facilitated client communications by scheduling appointments, addressing inquiries, and providing timely support. Assisted clients in resolving issues while informing them about products and services. Organized client information in digital systems to maintain accurate records. Delivered customer service with a friendly approach to promote positive experiences.

Achieved high customer satisfaction by effectively managing inbound and outbound calls. Streamlined the purchasing process and order modifications for customers. Resolved returns and exchanges while ensuring timely tracking of shipments and addressing lost or short shipment issues. Enhanced customer service quality through professional communication and dedicated support. Processed billing information and maintained an organized customer database.

Handled inbound customer calls to assist with billing inquiries and resolve issues. Updated and organized billing records and documentation. Calculated interest and late fees for overdue accounts. Utilized specialized software for analyzing and entering account information. Reviewed and confirmed dates of service and billed amounts. Maintained accurate invoice records and supporting documents. Verified client information for completeness and accuracy prior to billing periods.

Oversaw client interactions by scheduling appointments and managing follow-up communications. Directed billing processes and ensured accuracy in digital record-keeping. Supervised bookkeeping and documentation management to optimize office efficiency. Handled incoming calls with professionalism, providing exceptional customer service. Maintained organized filing systems to support seamless office operations.