Rachael Burgins
Waterville,ME
Summary
Over 30 years of experience in the behavioral, social Science and healthcare fields, in a variety of settings. Skilled management , innovative treatment planning and empathetic support are Just a part of my vast set of skills. My expertise in behavioral therapy and emergency intervention has significantly improved client well-being, demonstrating a 30% increase in successful community reintegration. experienced in a variety of medical as well as residential settings with a variety of clients with diverse set of needs and a vast array of differing demographics presenting Individualized degrees of physical and mental health issues. In addition, I also have supervisory experience and training in assessing employees in classroom and residential environments as well as deescalation practices and safety care and crisis training. A Compassionate mental health caregiver with a background in providing supportive care to patients in various therapeutic settings offering a strong understanding of cognitive behavioral therapy and crisis intervention techniques, coupled with ability to build rapport with diverse patient populations. Demonstrated skill in administrative tasks.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Private Duty Caregiver
Self Employed Services
Lewiston, ME
02.2017 - 07.2025
- Participated in regular team meetings with interdisciplinary team members regarding patient care issues.
- Educated family members about proper home care techniques for elderly patients at discharge from facility setting.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Administered medications as prescribed by the physician in accordance with established policies and procedures.
- Monitored health and well-being of clients and reported significant health changes.
- Observed changes in client's physical or mental condition and reported any changes to supervisor or case manager immediately.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Consulted with client care team to continually update care plans.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Contributed to case reviews of client status and progress.
- Worked collaboratively with other healthcare professionals to ensure quality patient care delivery.
- Assessed patient needs on an ongoing basis; modified plans of care accordingly.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Behavioral Topographer/Mental Health Assistant
JRC Behavioral Programs
Canton , MA
07.2012 - 10.2016
- Conducted intake interviews to assess patient needs and determine appropriate care plans.
- Actively listened to clients without judgement while providing a safe space for them to express themselves freely.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
- Assisted in creating individualized treatment plans for clients based on their needs and goals.
- Instructed new employees on protocols to use when interacting with psychiatric patients.
- Contacted patients' relatives to coordinate family visits and conferences.
- Utilized de-escalation techniques to manage and prevent patient crises effectively.
- Supported patients in developing life skills and independence through targeted interventions.
- Developed a trusting relationship with clients by demonstrating empathy and understanding while maintaining professional boundaries.
- Assisted psychiatrists in working with patients to rehabilitate for community reintegration.
- Provided resources for additional support services such as housing assistance or peer support groups.
- Provided crisis intervention services when needed to help stabilize the client's mental state.
- Collaborated closely with family members of clients to ensure that they are informed of the client's condition and progress.
- Engaged patients in therapeutic activities designed to enhance mental wellness and social skills.
- Participated in community outreach programs designed to raise awareness about mental health issues.
- Advocated for patient rights and provided guidance on navigating mental health systems.
- Coordinated with external agencies to facilitate community-based support for patients.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Created topographic reports utilizing various entities to determine individual behavioral patterns used in clinical treatment plans.
- Supervision of employees in residential group settings.
Education
Associate of Applied Science - Health Sciences Clinical Emphasis
Tidewater Community College
Virginia Beach, VA06-2012
Skills
- Charting and clinical documentatio
- Emotional regulation techniq
- advocacy
- Patient safety management
- Progress monitoring
- Medication administration
- Emergency intervention
- Problem-solving
- Autism spectrum
- Psychiatric terminology
- Family support coordination
- Behavioral management
- Therapeutic communication
- Multicultural sensitivity
- Case documentation
- Assertiveness training
- Crisis intervention
- Supervisory experience
Affiliations
- Several volunteer experiences such as toys for tots, Red Cross Christmas Ball. Speaking on behalf of Head Start programs at the legislative breakfast. Mural painting for make a wish foundation, special olympics. Substitute teachers aide, boy and girl scouts, liaison to South Shore community action council. Advocacy and job coaching, recruiting local businesses for donations and fundraising. Community engagement, outreach, recruiting dentists , physicians and other community based individuals to donate time and expertise to those in need of services.
Certification
- Clinical licensure with allied license and nationally accredited associates degree in health applied science degree with clinical emphasis and internship in a general practice.
References
References available upon request.
Timeline
Private Duty Caregiver
Self Employed Services
02.2017 - 07.2025
Behavioral Topographer/Mental Health Assistant
JRC Behavioral Programs
07.2012 - 10.2016
Associate of Applied Science - Health Sciences Clinical Emphasis
Tidewater Community College