Summary
Overview
Work History
Education
Skills
Timeline
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Rachael Capek

De Pere,WI

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

8
8
years of professional experience

Work History

Administrative Specialist

Krause Financial Services
05.2022 - Current
  • Created and updated records and files to maintain document compliance.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Handled incoming and outgoing mail.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
  • Monitored and directed incoming mail and prepared outgoing mail.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Esthetician

Savoye Salon Spa
11.2021 - 05.2022
  • Fostered friendly, warm, and exceptional customer experience.
  • Sterilized equipment for client treatments.
  • Analyzed skin condition and made appropriate product recommendations.
  • Stocked treatment rooms with proper supplies.
  • Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
  • Educated clients on treatment options.
  • Welcomed clients arriving for appointments.
  • Flexibly worked evenings and weekends to maintain proper spa coverage.
  • Assisted in developing monthly promotional campaigns to attract new clients.
  • Gained knowledge of facial massage techniques and skin care product ingredients.
  • Discussed procedures and treatment options with clients.
  • Cleansed, exfoliated and moisturized customer skin.
  • Educated guests on current promotions, events and services within store or salon.
  • Practiced new makeup application techniques and color combinations to promote various makeup brands.
  • Recommended retail products for at-home use.
  • Developed customized facial treatments for individual clients to address specific skin care needs.
  • Assisted at front desk with scheduling new appointments, checking out guests at the end of their services.
  • Assisted with counting register at the beginning and end of day, and assuring it was balanced.

Driver Recruiting Assistant

Schneider National Inc.
08.2017 - 01.2020
  • Pre-screened applicants and scheduled interviews with appropriate team members if needed.
  • Advertised job opportunities on social media platforms and job boards.
  • Communicated with applicants across various stages of hiring process.
  • Maintained and organized electronic files for applicants and tracked feedback created throughout interview process.
  • Updated candidate profiles using Taleo.
  • Reviewed applications for experience and fit with posted positions.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
  • Scheduled and coordinated interviews between hiring managers and potential candidates.
  • Trained new staff in processes and procedures

Customer Service Specialist

Northland Cold Storage
03.2016 - 02.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees.
  • Provided primary customer support to internal and external customers.
  • Maintained and managed customer files and databases.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

West De Pere High School
De Pere, WI

Esthetics

Academy of Beauty Professionals
Green Bay, WI
10.2020

Skills

  • Verbal and Written Communication
  • Inbound Phone Call Handling
  • Customer Relations
  • Data Entry
  • Correspondence Preparation
  • Attention to Detail

Timeline

Administrative Specialist

Krause Financial Services
05.2022 - Current

Esthetician

Savoye Salon Spa
11.2021 - 05.2022

Driver Recruiting Assistant

Schneider National Inc.
08.2017 - 01.2020

Customer Service Specialist

Northland Cold Storage
03.2016 - 02.2017

West De Pere High School

Esthetics

Academy of Beauty Professionals

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Rachael Capek