Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Rachael Castro

Cedar City,UT

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated Customer Service Representative with 13 years of extensive experience. Solid team player with upbeat, positive attitude. Motivated to maintain customer satisfaction and contribute to company success.

Overview

12
12
years of professional experience

Work History

Seafood Manager

WinCo Foods
Temecula, CA
03.2022 - 01.2024
  • Directed daily work schedules and tasks for seafood department employees.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Conducted regular spot checks on temperature control equipment in refrigerated areas.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Educated team members on how to safely handle products, use equipment and keep accurate records in accordance with food safety guidelines.
  • Set up displays that showcased the features of various types of seafood items.
  • Informed customers about available seafood choices and convenience items.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Managed customer complaints regarding product quality or service issues.
  • Delegated work to staff, setting priorities and goals.
  • Trained team members on best methods to cut fish products.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored quality of fresh and frozen seafood products.
  • Maintained accurate records of seafood inventory and sales.
  • Prepared daily reports outlining stock levels, deliveries, and waste disposal.

Deli Clerk

Costco Wholesale Corp
St. George, UT
10.2020 - 03.2022
  • Maintained cleanliness of the deli area and equipment.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
  • Responded to customer questions regarding product availability.
  • Inspected labels on deli products to verify accuracy of pricing.
  • Adhered to health and safety standards while preparing food.
  • Greeted customers in a friendly and professional manner.
  • Resolved customer complaints in a timely manner while maintaining a polite demeanor.
  • Trained new employees on proper handling of food, safety protocols, and customer service techniques.
  • Stocked shelves with fresh items daily.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Understood and followed oral and written directions.

Pizza Manager

WinCo Foods
Temecula, CA
09.2011 - 09.2020
  • Delegated work to staff, setting priorities and goals.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Prepared and led food service training programs to teach staff various tasks.
  • Hired, trained, supervised, and evaluated staff members.
  • Maintained inventory of supplies, ingredients, and equipment.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Performed frequent checks to maintain consistently high quality of food preparation and service.
  • Reviewed daily sales reports to ensure accuracy and identify areas of improvement.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Adhered to company food, safety, quality and sanitation policies.
  • Trained new employees to perform duties.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Analyzed financial statements to assess operational efficiency.
  • Reviewed daily task list with employees and assigned tasks for completion.

Education

High School Diploma -

San Jacinto Valley Academy
San Jacinto, CA
06-2010

Skills

  • Inventory Control
  • Staff Training
  • Seafood Pricing
  • Scheduling
  • Display Case Management
  • Sanitation Standards
  • Production Planning
  • Mentoring
  • Equipment Monitoring
  • Operational Efficiency
  • Product Rotation
  • Employee Scheduling
  • Policy Administration
  • Customer Service
  • Problem Resolution

References

References available upon request.

Timeline

Seafood Manager

WinCo Foods
03.2022 - 01.2024

Deli Clerk

Costco Wholesale Corp
10.2020 - 03.2022

Pizza Manager

WinCo Foods
09.2011 - 09.2020

High School Diploma -

San Jacinto Valley Academy

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Rachael Castro