Summary
Overview
Work History
Education
Skills
Timeline
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Rachael Castro

Havre,MT

Summary

I am a highly-motivated individual with a desire to take on new challenges and experiences. I thrive on strong ethics, adaptability and exceptional interpersonal skills. With being adept at working effectively unsupervised and quickly mastering new skills. Excellent at multitasking, time management abilities and devoted to giving every person a positive and memorable experience.

Overview

8
8
years of professional experience

Work History

Store Associate

Marshall's Furniture & Flooring
Yuma, AZ
09.2014 - 06.2020
  • Stocked, replenished and organized inventory to keep store merchandise fresh.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Unloaded and moved merchandise to maintain aisles and set up product displays.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Answered telephone to give callers store information and look up order details.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Improved customer service feedback scores through outstanding service.
  • Maintained attractive merchandise displays to maximize purchases.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Followed loss prevention guidelines to deter theft.
  • Wrapped and bagged purchases to help customers load merchandise into vehicles.
  • Solicited sales from customers by identifying product needs and locating merchandise.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Greeted customers to determine wants or needs.
  • Answered store and merchandise questions and led customers to wanted items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Computed purchases and received and processed cash or credit payment.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Bagged or packaged purchases and wrapped gifts.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Exchanged merchandise for customers and accepted returns.
  • Prepared merchandise for purchase or rental.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Recommended merchandise to customers based on needs and preferences.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Learned roles of other departments to provide coverage and keep store operational.

Health Care Call Center Representative

Convey Health Solutions
Yuma, AZ
05.2014 - 08.2014
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Updated system with order specifics and customer details, preferences and billing information.

Night Stocker, Cashier

Walmart
Thornton, CO
03.2012 - 09.2012
  • Followed instructions to properly arrange merchandise items.
  • Processed payments and bagged items for customer check out.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered customer questions and provided store information.
  • Helped customers find specific products, answered questions and offered product advice.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Verified customer age requirement for alcohol or tobacco purchases.

Education

High School Diploma -

Lincoln Academy
Houston, TX
02.2012

Skills

  • POS System Operation
  • Safety and Cleanliness Standards
  • Energy and Physical Stamina
  • Locating Merchandise
  • Attention to Detail
  • Strong Communication and Interpersonal Skills
  • Adaptable and Flexible
  • Merchandising and Display
  • Engaging with Diverse Customers
  • Excellent Written and Verbal Communication
  • Customer Service
  • Honest and Ethical
  • Team Leadership
  • Time Management
  • Team Supervision
  • Decision Making
  • Cash Handling
  • Documentation and Reporting
  • Basic Mathematics
  • Goal-Driven
  • Detail-Oriented
  • Relationship Building
  • Friendly and Helpful
  • Creative Thinking

Timeline

Store Associate

Marshall's Furniture & Flooring
09.2014 - 06.2020

Health Care Call Center Representative

Convey Health Solutions
05.2014 - 08.2014

Night Stocker, Cashier

Walmart
03.2012 - 09.2012

High School Diploma -

Lincoln Academy

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Rachael Castro