Rachael Chapman
Punta Gorda,FL
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Motivated Service Worker with exceptional social skills, communication abilities, and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
General Manager
Mcdonalds
Punta Gorda, FL
01.2001 - 02.2022
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Charlotte High School
Punta Gorda, FL05.2003
Skills
- Problem Anticipation and Resolution
- Training Management
- Records Organization and Management
- Budget Control
- Sales Promotion
- Team Leadership
- Customer Service Management
- Sales Tracking
- Decision Making
- Staff Scheduling
- Recruitment and Hiring
- Cost Reduction
- Employee Motivation
- Goal Setting
- Data Analysis
- Inventory Tracking and Management
- Payroll Administration and Timekeeping
- Money Handling
- Special Promotions Planning
- Customer Relations
Timeline
General Manager
Mcdonalds
01.2001 - 02.2022
Charlotte High School
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