Summary
Overview
Work History
Education
Skills
Awards
References
Certification
Accomplishments
Work Availability
Timeline
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RACHAEL CHARBONNEAU

RACHAEL CHARBONNEAU

Auburn,MA

Summary

Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.

I am organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Bartender

Volturnos
07.2023 - Current
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.

Bartender/Server Supervisor

17th Street Grill
10.2020 - 03.2023
  • Take customers orders and up sell seasonal items
  • Multitask on serving, running food, expediting and seating guests
  • Clean up, sanitize, organize and stock the restaurant.
  • Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
  • Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
  • Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
  • Enhanced team productivity by delegating tasks and overseeing workflow in a fast-paced environment.

Bartender/Server Manager

Kenwoods
10.2020 - 01.2022
  • Open for morning shift and put out displays and set up the bar
  • Handle $750 - $1000 sales transactions a day
  • Help design the drink menu.
  • Collaborated with other managers to develop promotional events that attracted new clientele and generated additional revenue streams.
  • Implemented effective scheduling practices that maximized staff coverage during peak hours without exceeding budget limitations.
  • Increased efficiency by creating streamlined processes for opening and closing procedures, reducing labor costs while maintaining quality standards.

Bartender/Server Supervisor

Gulp
08.2018 - 09.2020
  • Implement new drink ideas every month
  • Closed up, cleaned and organized the bar.
  • Streamlined bar operations for increased efficiency by implementing new inventory management systems.
  • Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
  • Boosted team morale through open communication channels, employee recognition initiatives, and team-building activities.
  • Contributed to menu development by suggesting innovative cocktail recipes based on market trends and customer preferences.

Bartender

Taylors
09.2017 - 08.2018
  • Enhanced customer experience by promptly preparing and serving high-quality beverages according to guests'' preferences.
  • Increased bar revenue by developing and implementing creative cocktail menus with seasonal ingredients.
  • Trained new bartenders on mixing techniques, recipes, and proper customer service etiquette for consistent service quality.

Sandwhich Artist

SUBWAY®Restaurants
05.2012 - 08.2017
  • Streamlined sandwich assembly process for increased speed and accuracy, ensuring timely service for customers.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality sandwiches according to specific requests.
  • Maintained a clean and organized work area, adhering to food safety regulations and promoting a positive environment.
  • Collaborated with team members to optimize workflow, leading to reduced wait times for customers.
  • Assisted in inventory management tasks, tracking stock levels, and placing orders when necessary.

Education

Associate of Applied Science - Surgical Technology

Northern Michigan University
Marquette, MI
05.2017

High School Diploma -

Marquette Senior High School
Marquette, MI
05.2013

Skills

  • Proficiency in all Microsoft Office Applications
  • Exceptional costumer service skills
  • Effective communicative skills
  • Organizational and problem-solving skills
  • Proven sales experience
  • Medical Terminology knowledge
  • Patient Care
  • Vital Signs
  • Medical Office Experience
  • Payment Processing
  • Menu Memorization
  • Suggestive Selling
  • Food Service
  • Food Preparation
  • Beverage Preparation
  • Order Management
  • Inventory
  • Group reservations management
  • Dining room management
  • Performance Improvement
  • Handling Difficult Customers
  • Cash Register Operation
  • Service-oriented mindset

Awards

BLS Certification

References

  • Tavion Jackson, 323-839-5093
  • Trevor Bennett, 906-204-4139

Certification

food handler

tips certified

Accomplishments

  • Improved team productivity with morale-boosting incentives.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Bartender

Volturnos
07.2023 - Current

Bartender/Server Supervisor

17th Street Grill
10.2020 - 03.2023

Bartender/Server Manager

Kenwoods
10.2020 - 01.2022

Bartender/Server Supervisor

Gulp
08.2018 - 09.2020

Bartender

Taylors
09.2017 - 08.2018

Sandwhich Artist

SUBWAY®Restaurants
05.2012 - 08.2017

Associate of Applied Science - Surgical Technology

Northern Michigan University

High School Diploma -

Marquette Senior High School

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RACHAEL CHARBONNEAU