Rachael Ciambella
Rockledge,PA
Summary
A driven and ambitious Business Administration major seeking a challenging role in a dynamic organization. Eager to apply my analytical skills, strategic thinking, and knowledge of business operations to contribute to the company’s growth and success. With a degree specialization in Human Resources, I am looking to utilize my knowledge of employee recruitment, training, and development. I am looking forward to contributing my strong interpersonal skills and passion for creating a positive work environment to support the organizations HR initiatives.
Overview
13
13
years of professional experience
Work History
Wawa Associate
Wawa
Horsham, PA
04.2012 - Current
- Provided exceptional customer service to customers
- Maintained a clean and organized store environment
- Operated cash register and handled cash transactions
- Prepared food and beverages to Wawa standards.
- Encouraged customers to sign up for loyalty programs or store credit cards.
- Provided customer service support for inquiries, complaints, and returns.
- Built and maintained relationships with peers and upper management to drive team success.
Wawa Team Supervisor
Wawa Food Markets
Warrington, PA
05.2023 - 12.2024
- Monitored team members' progress, provided and guidance as needed.
- Organized daily work schedules and delegated tasks to ensure timely completion of projects.
- Resolved conflicts between team members in a professional manner.
- Setting goals and objectives for the team
- Created reports detailing the progress of each project and shared them with upper management.
- Provided training and support to new employees to ensure they understand their job responsibilities.
- Ensured compliance with company policies, procedures, and safety regulations.
- Analyzed customer feedback data to determine areas where improvements can be made.
Administrative Assistant
Main Street Fence
Willow Grove, PA
02.2019 - 03.2020
- Managed front desk operations, including answering phones, greeting visitors, and directing inquiries to appropriate staff
- Coordinated scheduling and travel arrangements for staff members
- Assisted with document preparation, including drafting correspondence, reports, and presentations
- Conducted research and analysis of data to support decision-making
- Maintained accurate and up-to-date records and files.
Education
Bachelor of Science in Business Administration with Specialization in Human Resources - Human Resources
Southern New Hampshire University
06.2023
Skills
- Workplace Safety
- Cash Handling
- Data Entry
- Customer Service
- HR Policies
- Compensation/Payroll
- Benefits Administration
- Scheduling
- Business Administration
- Administrative Skills
- Mail Handling
- Office Administration
- Management Support
- Calendar Management
- New Hire Training
- Decision-Making
References
- Emily Evanglista, Car Sales, John Kennedy Ford, 2158177947, Evangelistae2596@gmail.com
- Ryan Conard, EMS, Bucks County Rescue Squad, 2154987976, rsconard@gmail.com
- Louden Bostic, Retail Engineering Coordinator, Dorman Products, 2678855655, Lbostic@dormanproducts.com
Timeline
Wawa Team Supervisor
Wawa Food Markets
05.2023 - 12.2024
Administrative Assistant
Main Street Fence
02.2019 - 03.2020
Wawa Associate
Wawa
04.2012 - Current
Bachelor of Science in Business Administration with Specialization in Human Resources - Human Resources
Southern New Hampshire University