Hi, I’m
Rachael Claxton
Indian Valley,VA
Summary
Results driven business operations professional with 6 years of experience in SaaS B2B startups. Expertise in identifying automation opportunities, optimizing workflows, and aligning go to market teams. Known for leveraging data analysis and customer-centric strategies to maximize revenue in dynamic, fast paced environments.
Overview
6
years of professional experience
Work History
SortlyRemote
Customer Operations, Senior Specialist
04.2022 - Current
Job overview
- Automated sales processes to eliminate manual tasks in billing, follow-ups, and post-sales support, boosting team productivity and efficiency.
- Developed and maintained dashboards, tracking multiple revenue-driving projects, analyzing both qualitative and quantitative data to present clear insights, and actionable recommendations for leadership.
- Wrote clear, on-brand email copy for subscription and pricing updates, ensuring smooth communication and alignment across sales, customer success, and marketing teams.
- Managed enterprise customer billing and support inquiries via Zendesk, working closely with sales and customer success to ensure quick and effective issue resolution.
EcomdashRemote
Sales Manager
01.2021 - 04.2022
Job overview
- Built and coached a team of five sales reps, conducting weekly one-on-one meetings, call reviews, and providing performance feedback, generating a 60% year-over-year increase in conversion rates.
- Implemented a value-based sales strategy to align the product with customer needs, leading to higher conversion rates, lower churn, and improved customer satisfaction.
- Developed training material to streamline onboarding, enabling sales representatives to start contributing and driving sales more quickly.
- Analyzed customer feedback and marketing campaign performance, providing recommendations to product and marketing teams for refining strategies and better targeting potential prospects.
EcomdashCharlotte, NC
Customer Success Team Lead
10.2019 - 01.2021
Job overview
- Founded and led the first customer success department, aligning team goals with key business targets, like profitability, customer retention, and revenue growth.
- Continued sales responsibilities while developing the customer success strategy, consistently meeting or surpassing sales targets, and driving departmental growth.
- Created detailed documentation and streamlined operational systems to track newly implemented solutions, enhancing departmental efficiency, and strengthening the knowledge base.
- Leveraged product knowledge and sales experience to influence the customer success strategy, ensuring it addressed customer needs, while aligning with overall company growth objectives.
EcomdashCharlotte, NC
Customer Success Specialist
08.2018 - 10.2019
Job overview
- Managed monthly sales pipeline of 1,400+ inbound leads, consistently exceeding sales targets, adding 100+ new customers each month.
- Built dashboards providing key data insights, guiding sales forecasting, targets, and lead generation.
- Facilitated weekly product demos for prospects, answered questions, and showcased product value, leading to shortened sales cycles and improved lead conversion.
Skills
- Process optimization
- Communication
- Data analysis
- Adaptability
- Cross-functional alignment
- B2B sales
- Hubspot
- Zendesk
- Microsoft Office 365
- G Suite
- Slack
- CRM systems
Education
Wingate University
Bachelor's from Business Management
06.2018
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