Summary
Work History
Education
Skills
Timeline
Generic

RACHAEL CLECKLER

Marbury,AL

Summary

Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements. Focused 911 Dispatcher bringing almost 11 years of experience in field. Works well in high-pressure moments to serve diverse needs, capture documentation and guide first responders. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Work History

911 Dispatch Supervisor

CHILTON COUNTY E-911
CLANTON, ALABAMA
09/30/20 - 01.2024
  • Resolved customer complaints in a professional manner while maintaining a high level of customer service satisfaction.
  • Coordinated with other departments to ensure communication protocols were met.
  • Advised dispatchers on best practices when handling difficult or complex situations.
  • Used radio, telephone and computer system to update first responders with new information.
  • Trained staff on proper use of technology such as computers, radios, and phones, in order to maximize efficiency.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

GED -

Chilton County High School
Clanton, AL
05-2003

Skills

  • Policy Enforcement
  • Emergency Protocols
  • Stress Tolerance
  • Crisis Management
  • Call Routing
  • Law Enforcement Collaboration
  • Emergency Medical Instruction
  • 911 System Information Databases
  • Active Listening
  • Prioritizing Situations
  • Emergency Response Procedures
  • Basic Life Support BLS
  • CPR and First Aid
  • NCIC Database
  • Radio Frequencies Monitoring
  • Good Judgment

Timeline

911 Dispatch Supervisor

CHILTON COUNTY E-911
09/30/20 - 01.2024

GED -

Chilton County High School
RACHAEL CLECKLER