911 Dispatch Supervisor
- Resolved customer complaints in a professional manner while maintaining a high level of customer service satisfaction.
- Coordinated with other departments to ensure communication protocols were met.
- Advised dispatchers on best practices when handling difficult or complex situations.
- Used radio, telephone and computer system to update first responders with new information.
- Trained staff on proper use of technology such as computers, radios, and phones, in order to maximize efficiency.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.