Rachael Clifford

• Press T-shirts, sweatshirts, and other garments using Direct to Film, Ultra Ink, and heat transfer vinyl for orders as small as one shirt to as large as three hundred shirts, accurate placement of transfers and vinyl, using a manual heat press.
• Create original designs as logos, if requested.
• Custom cut heat transfer vinyl on a Cricut machine, which I taught myself to use.
• Maintain a clean and organized store environment, keeping track of shirt inventory, checking in deliveries for orders, cutting transfer sheets with multiple orders on them, and organizing and inventorying remaining stock for on-demand printing.
• Work with owner, as well as independently on orders of all sizes.
• Additionally, I own my own heat press, Cricut, and can source heat transfer vinyl as well as direct to film or Ultra Ink for my own customers as well as do Sublimation Printing, as I was doing this before I worked at the shop.

• Enhance professional playwright and producer's productivity by managing schedules, organizing meetings, and overseeing correspondence.
• Streamline communication for better efficiency between executive and service providers.
• Maintain confidentiality and discretion while handling sensitive information relevant to company operations.
• Improve time management of the executive through effective prioritization and organization of tasks.
• Prepare food and clean a large, heavily decorated house in advance of, as well as after, events held there. (Additionally, I do both on an as-needed basis for the family).
• Handle technical work on computers, as well as social media, email campaigns, contact with actors.
• Coordinate events and functions with attention to detail ensuring successful execution.
• Aid executive in personal tasks such as scheduling appointments or running errands when needed.
• Maintain entire family's schedule and organized events. Watch dog when family is vacationing and house sit.

Please note, if confidentiality is ensured, she is willing to be a reference for me at any time.

• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow for owner, two customer service managers, and seven technicians.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Enhanced use of text and email to better serve customer needs and identify issues without spending time placing phone calls and leaving voicemails that went unanswered.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Maintained computer and physical filing systems.
• Created, maintained and updated filing systems for paper and electronic documents.
• Updated reports, managed accounts, and generated reports for company database.
• Managed compliance to keep organization operating within legal and regulatory guidelines.

• Streamlined contract processes by implementing standardized templates and procedures.
• Negotiated favorable contract terms for clients, resulting in cost savings and risk reduction.
• Managed a portfolio of complex contracts, ensuring compliance with company policies and legal requirements.
• Developed strong relationships with internal stakeholders to understand their needs and achieve mutually beneficial outcomes.
• Resolved contractual disputes through effective negotiation strategies, minimizing impacts on the organization''s reputation and bottom line.
• Maintained up-to-date knowledge of industry trends and best practices, ensuring compliant and competitive contracting approaches.
• Established strong relationships with external partners, fostering trust and collaboration on future contractual engagements.
• Worked with parents to child actors to provide necessary paperwork to secure work permits in all 50 states.
• Advised production companies on various laws and compliance issues in all 50 states, and prepared them for ones that would have special laws to navigate, such as Nevada, New York, or California.
• Developed strong relationships with the leads at state Departments of Education, Departments of Workforce Compliance, Studio Teachers, law firms, and other authorities necessary to proactively acquire permits for child actors on TV and in touring theatre and musical shows contacted to our company.