Summary
Overview
Work History
Education
Skills
Websites
Work Availability
Timeline
Hi, I’m

Rachael Clor

AZ
He (or she) who cannot be a good follower cannot be a good leader.
Aristotle
Rachael Clor

Summary

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Overview

7
years of professional experience

Work History

Walmart

Retail Manager
01.2019 - Current

Job overview

  • Duties included abetting the store manager and corporate leaders in all aspects of maintaining excellence and prosperity in terms of leadership in the company
  • Abetted the other leaders and managers by increasing sales revenue and customer satisfaction reports by 45%
  • Recruited, hired, trained, and educated in different means forty+ sales associates and other individuals within the company
  • Organized various events and training sessions involving employees and customers
  • Enforced company operations policies and other regulations for enforcement
  • Employee scheduling and negotiated scheduling and similar tactics on a routine basis.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Answered questions about store policies and addressed customer concerns.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Cultivated customer loyalty to enhance retention by delivering outstanding service.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Handled inventories, cash and payroll procedures and managed controllable P&L line items.
  • Worked with various departments to align branding with corporate standards and strategies.

Macy's

Department Manager
01.2016 - 01.2019

Job overview

  • Contributed to various successes within the company by increasing revenue by over 69%
  • Responsible for transforming the store's wedding boutique into one of the most sought wedding boutiques on the West Coast
  • Abetted the store manager and corporate leaders in transforming the store into one of the most frequented retail establishments on the West Coast
  • Responsible for hiring employees scheduling decisions, decorating, and ordering inventory.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Communicated with managers of other departments to maintain transparency.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
  • Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.

Education

Bellevue University

People and Business Leadership Certificate 3

University Overview

GPA: .9

Skills

  • Diplomacy
  • Decision-Making
  • Continuous Improvement
  • Team Leadership
  • Performance Monitoring and Evaluation
  • Sales Promotion
  • Sales Tracking
  • Program Optimization
  • Sales Presentation
  • Coaching Clients
  • Focus and Follow-Through
  • New Product Information
  • Department Oversight
  • Commercial Development
  • Problem Anticipation and Resolution
  • Originality and Creativity
  • Efficient Service
  • Client Relationships
  • Product Demonstration
  • Business Leadership
  • Buying Trends
  • Managing Retail Build Outs
  • Store Displays
  • Motivational Leadership
  • Merchandising Operations
  • Operational Processes
  • Customer Outreach
  • Operational Efficiency
  • Program Requirements
  • Corrective Actions
  • Persuasive Negotiations
  • Reading Comprehension
  • Order Fulfillment
  • Customer Inquiries
  • Service Quality
  • Interpersonal Communication Skills
  • New Employee Orientation
  • Exhibit Knowledge
  • Information Updates
  • New Business Opportunities
  • Content Workflow
  • Guest Services
  • Records Organization and Management
  • Administrative Management
  • Policy Development and Enforcement
  • Service Management
  • Safety and Security Enforcement
  • Brand Visibility
  • Assortment Planning
  • Sales Growth
  • Distribution Center Management
  • Training Junior Team Members
  • Property Appraisals
  • Store Growth Planning
  • Inventory Demand Forecasting
  • Strategic Business Initiatives
  • Special Orders
  • Team Meetings
  • Staff Assignments
  • Support Oversight
  • Product Transportation
  • Money Handling
  • Team-Building Exercises
  • Safety Awareness
  • Inventory Tracking and Management
  • Client Needs Assessment
  • Effective Working Relationships
  • Customer Transactions
Availability
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Timeline

Retail Manager

Walmart
01.2019 - Current

Department Manager

Macy's
01.2016 - 01.2019

Bellevue University

People and Business Leadership Certificate 3

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Rachael Clor