Rachael Clor
Millville,DE
Summary
A Senior Customer Service Professional with 10+ years of experience specializing in continuous improvement, client relations, and cross-functional leadership. A proven track record of building strong client relationships and identifying opportunities to enhance the customer experience and improve satisfaction ratings. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Wawa
01.2024 - Current
- Processed lottery and fuel transactions
- Promoted company rewards program
- Provided outstanding customer service
- Performed stocking and culinary duties.
Senior Customer Service Associate
Walmart
01.2019 - 01.2023
- Consistently answered calls and provided outstanding customer service
- Displayed a composed and professional demeanor
- Engaged and supported the team by participating in team-building exercises, making helpful suggestions, and contributing to overall organizational growth and development
- Maintained strict data privacy standards and confidentiality
- Maintained regular and consistent attendance and punctuality
- Sought and acted on constructive feedback; applied learnings from others to enhance my abilities
- Demonstrated the ability to adapt to uncertainties or changing priorities and various types of calls and situations
- Worked effectively with all people equitably regardless of race, color, national origin, religion, sexual orientation, physical or mental disability, age, veteran status, or marital status
- Made timely and quality decisions and improved productivity and efficiency by drawing on experience and data to anticipate potential problems before they arose
- Developed and maintained effective working relationships with team members and customers
- Set high standards of performance for myself and others
- Assumed responsibility and accountability for completing assignments and tasks successfully.
Customer Service Associate
Macy's
01.2016 - 01.2019
- Answered calls and provided excellent customer service
- Managed inventory for numerous departments
- Conducted asset protection, stocking, and fitting room duties
- Processed transactions and fulfilled orders
- Promoted and enrolled customers in company rewards program.
Education
Business Leadership and Management Certification -
Bellevue University
11.2022
Skills
- Continuous improvement
- Client relations
- Cross-functional leadership
- Building strong client relationships
- Identifying opportunities to enhance the customer experience
- Improving satisfaction ratings
- Outstanding customer service
- Stocking and culinary duties
- Composed and professional demeanor
- Engaging and supporting the team
- Maintaining data privacy standards and confidentiality
- Seeking and acting on constructive feedback
- Adapting to uncertainties or changing priorities
- Working effectively with all people equitably
- Making timely and quality decisions
- Improving productivity and efficiency
- Developing and maintaining effective working relationships
- Setting high standards of performance
- Assuming responsibility and accountability
- Answering calls and providing excellent customer service
- Managing inventory
- Conducting asset protection, stocking, and fitting room duties
- Processing transactions and fulfilling orders
- Promoting and enrolling customers in company rewards program
- Regulatory Compliance
- Team Collaboration
- Customer Support
- Point of sale systems
- Complex Problem-Solving
- Product Merchandising
- Tactful and diplomatic
- Sales closing
- Safety Regulations
- Customer Complaint Resolution
- Problem Resolution
- Customer Service
- Product Knowledge
- Complaint Handling
- Quality Assurance
- Inventory Control
- Negotiation
- Cross-Functional Team Collaboration
Timeline
Customer Service Associate
Wawa
01.2024 - Current
Senior Customer Service Associate
Walmart
01.2019 - 01.2023
Customer Service Associate
Macy's
01.2016 - 01.2019
Business Leadership and Management Certification -
Bellevue University
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