Rachael Clor
Millville,USA
Summary
Experienced professional with many years serving industry customers. Skillfully educate customers, troubleshoot issues, and process payments. Security-conscious, proficient in regulations and successful in using multiple systems and interchangeable technologies to handle customer concerns.
Overview
15
15
years of professional experience
Work History
Senior Customer Service Associate
Walmart
Rehoboth Beach, DE
01.2019 - 11.2024
- Provided excellent customer service by answering inquiries, resolving complaints and guiding customers through the purchasing process
- Provided customer service and technical support in a call center environment
- Reported any unresolved product issues or discrepancies to supervisor immediately
- Helped customers with merchandise purchases, exchanges and returns
- Provided leadership and direction to employees while ensuring job satisfaction
- Provided training and guidance for junior customer service associates when needed
- Performed data entry duties into various systems accurately.
- Performed data entry for new accounts and transactions.
- Performed data entry into company database systems.
- Performed data entry tasks accurately and quickly.
Customer Service Associate
Macy's
Phoenix, AZ
10.2014 - 01.2019
- Greeted customers and identified their needs
- Provided customer service and technical support to clients in a call center environment
- Provided information about products and services available to customers
- Processed customer orders accurately and efficiently
- Resolved customer inquiries in a timely manner
- Demonstrated active listening skills when responding to customer questions and complaints
- Performed data entry duties into various systems accurately.
- Performed data entry for new accounts and transactions.
- Performed data entry tasks accurately and quickly.
- Performed data entry into company database systems.
Community Health Worker
Beaumont Hospital
Grosse Pointe, MI
10.2009 - 10.2014
- Documented and information in patient medical records.
- Maintained accurate medical records for patients.
- Maintained accurate records of patient data in a secure electronic database.
- Coordinated transportation for clients to medical appointments or other necessary services.
- Applied concise time-management to meet deadlines.
- Collaborated with other healthcare providers to ensure continuity of care for patients.
- Prepared patients for departure by coordinating discharge plans and paperwork.
- Reviewed medical records for completeness, accuracy, and compliance with regulations.
Education
Associate’s Degree - Business Leadership And Management
Bellevue University
Bellevue, NE11.2022
Skills
- Customer Service
- Teamwork and Leadership
- Call Center Operations
- Complaint Handling
- Cash Handling
- Interdepartmental communication
- Sales
- Conflict Resolution
- Escalation problem-solving
- Customer relations
- Interpersonal communications
- Staffing oversight
- Telephone etiquette
- Customer service
- Interpersonal communication
- Solutions planning
Timeline
Senior Customer Service Associate
Walmart
01.2019 - 11.2024
Customer Service Associate
Macy's
10.2014 - 01.2019
Community Health Worker
Beaumont Hospital
10.2009 - 10.2014
Associate’s Degree - Business Leadership And Management
Bellevue University
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