Rachael Coker
Hartsville,SC
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
20
20
years of professional experience
Work History
Shift Lead
Dunkin Dounts
12.2023 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
Office Administrative Assistant
Cox Towing And Auto
05.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
Grocery Expert
Target
10.2018 - 01.2020
- Served as a knowledgeable resource for customers seeking information about specialty products or ingredients.
- Assisted customers with locating items and answering product-related questions for informed purchasing decisions.
- Implemented effective merchandising strategies, increasing product visibility and sales potential.
- Continuously updated knowledge of emerging trends and new products in the grocery industry to better serve customers and enhance store offerings.
- Ensured compliance with food safety standards by maintaining proper storage conditions for perishable items.
Assistant Manager
Dollar General
04.2013 - 11.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Assistant Store Manager
Dominos's Pizza
Florence, SC
01.2004 - 12.2008
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
High School Diploma -
Flint Southwestern Academy
Flint, MI06.2002
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
- Team motivation
- Conflict Resolution
- Workplace Safety
- Performance Improvement
- Staff Motivation
- Positive Attitude
- Cash Handling
- Operations Management
- Problem-Solving
- Team Leadership
- Team Supervision
- Staff Training and Development
- POS System Operation
- Daily workflows
- Sales and Upselling
- Shift Paperwork Completion
Timeline
Shift Lead
Dunkin Dounts
12.2023 - Current
Office Administrative Assistant
Cox Towing And Auto
05.2023 - Current
Grocery Expert
Target
10.2018 - 01.2020
Assistant Manager
Dollar General
04.2013 - 11.2017
Assistant Store Manager
Dominos's Pizza
01.2004 - 12.2008
High School Diploma -
Flint Southwestern Academy
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