Rachael Cole
Lawton,OK
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry, and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
19
19
years of professional experience
Work History
General Clerk II
J&M Managment
12.2023 - Current
- 100% remote-work from home.
- Supported team members with various administrative tasks, contributing to a well-functioning office environment.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Verified accuracy of data entered into system to produce error-free reports.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Ensured confidentiality of sensitive information by adhering to company policies regarding document handling procedures and data protection protocols.
- Maintained detailed records of consumer interactions, ensuring accurate documentation for future reference and analysis.
- Collaborated with cross-functional teams to ensure timely resolution of consumer issues, improving overall service quality.
- Provided personalized assistance to consumers, tailoring solutions based on individual needs and preferences.
- Managed high-volume inbound calls, maintaining professionalism and composure under pressure for exceptional customer support.
Office Manager/Human Resources/Activity Coordinator
The Brentwood Senior Living
03.2016 - 03.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Coordinated special events like holiday parties or themed days that fostered a sense of community among participants.
- Maintained open lines of communication between staff members to ensure seamless coordination of all aspects of the programming process.
- Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
- Contributed to resident care planning by participating in assessment, developing service plan goals and maintaining progress notes.
- Prepared for special groups and VIP customers by implementing personalized plans with staff.
Kitchen Manager/Cook
The Brentwood Senior Living
09.2013 - 03.2018
- Order food truck, Make schedule for employees, Cooked meals, trained new employees.
- Cooked lunch and dinner meal for 70 people, Cleaned and washed dishes. food prep for following day, prepare special food orders, make salads and sandwiches to order. set dining tables
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
Grill Cook
Comanche Memorial Hospital
03.2013 - 09.2013
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Cleaned and maintained kitchen equipment regularly.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Adhered to strict food safety guidelines to prevent cross-contamination and ensure a safe dining experience for guests.
- Restocked and rotated food items according to expiry dates to minimize waste.
- Stored and handled goods correctly to maintain freshness and condition.
- Provided excellent customer service by addressing any concerns or special requests promptly and professionally.
- Demonstrated initiative by taking on additional responsibilities during busy periods or when shortstaffed.
- Trained new staff members on grill station operations, resulting in improved overall performance of the team.
Breakfast Attendant
IHG Hotels & Resorts
03.2013 - 09.2013
- Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
- Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
- Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
- Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
- Handled high-pressure situations calmly while multitasking effectively during peak service times.
- Prepared various breakfast dishes, resulting in a diverse and satisfying menu to cater to guest preferences.
- Restocked serving dishes, utensils, and condiments as needed to ensure optimal availability for guests throughout breakfast service hours.
- Contributed to a positive atmosphere by engaging in friendly interactions with both guests and coworkers alike.
- Managed time efficiently to complete all assigned tasks before the start of breakfast service each day.
- Set up buffet stations daily, displaying an appealing presentation of food items for guests to enjoy.
- Ensured cleanliness of dining area, maintaining a welcoming environment for guests.
- Assisted management with training new hires on proper food handling techniques and best practices for providing excellent guest experiences.
- Monitored food inventory levels, minimizing waste and ensuring freshness of ingredients.
- Provided exceptional customer service, addressing guest inquiries and resolving issues in a timely manner.
CSR/Server
Pizza Hut
09.2012 - 03.2013
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Cashier/Grill Cook
Hy-Vee, Inc.
03.2006 - 06.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
- Efficiently managed time by prioritizing tasks according to importance and urgency.
- Collaborated with fellow cooks to streamline kitchen processes for increased efficiency.
- Adjusted gas and electric grills to specified temperatures for quality food output.
- Closely followed recipes and presentation guidelines to maintain consistency across menu items.
- Assisted management with inventory tracking and ordering supplies as needed, maintaining optimal stock levels.
- Contributed ideas during team meetings that led to more efficient kitchen layout.
- Achieved recognition for outstanding performance during peak dining hours.
- Trained new staff on grill operations, improving team efficiency and service speed.
- Maintained grill equipment, resulting in fewer operational disruptions.
- Fostered positive working environment, leading to increased staff retention.
Education
Associate of Arts - Culinary Arts
Illinois Central College
Peoria, IL05.2012
No Degree - Business Management
Sandburg College
Galesburg, IL08.2009
High school diploma - undefined
Galesburg High School
Galesburg, IL05.2008
Skills
- Deadline management
- Account reconciliation
- Staff training and development
- Office administration
- Employee onboarding
- Payroll and budgeting
- Administrative support
- Scheduling and calendar management
- Payroll management
- Human resources management
- Human resources
- Training and coaching
- Inventory control
- Event coordination
- Computer skills
- Decision-making
- Team leadership
- MS office
- Shift scheduling
- Data entry
- Microsoft Excel
- Fast typing speed
- File management
- Customer Service-oriented
- Independent worker
- Data processing
- Maintains confidentiality
- Quality assurance
- Proofreading
- Quality control
- Bookkeeping
- Invoice processing
- Data verification expertise
- Business administration
- QuickBooks proficient
- Human resource laws
- Record keeping
- Verifying data accuracy
- Administrative support specialist
- Creative mindset
- Recordkeeping skills
- Activity planning experience
- Marketing
- Customer service
- Reliability
- Organizational skills
- Active listening
- Operations management
- Conflict resolution
- Professionalism
- Written communication
- Staff scheduling
- Recruitment
- Event planning
- Vendor negotiation
- Volunteer coordination
- Inventory coordination
- Teamwork
- Training development
- Data analysis
Timeline
General Clerk II
J&M Managment
12.2023 - Current
Office Manager/Human Resources/Activity Coordinator
The Brentwood Senior Living
03.2016 - 03.2023
Kitchen Manager/Cook
The Brentwood Senior Living
09.2013 - 03.2018
Grill Cook
Comanche Memorial Hospital
03.2013 - 09.2013
Breakfast Attendant
IHG Hotels & Resorts
03.2013 - 09.2013
CSR/Server
Pizza Hut
09.2012 - 03.2013
Cashier/Grill Cook
Hy-Vee, Inc.
03.2006 - 06.2012
High school diploma - undefined
Galesburg High School
Associate of Arts - Culinary Arts
Illinois Central College
No Degree - Business Management
Sandburg College
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