Rachael Coles
Newark,NJ
Summary
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Ambitious, career-focused job seeker, anxious to obtain any entry-level position to help launch career while achieving company goals.
Overview
12
12
years of professional experience
Work History
Patient Access Coordinator/Patient Liaison
Reproductive Medicine Associates of New Jersey
Basking Ridge, NJ
12.2022 - Current
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assembled registration paperwork and placed identification bands on patient.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Adhered to HIPAA guidelines when handling confidential patient information.
- Answered incoming calls, responded to inquiries, resolved customer complaints and provided assistance as needed.
- Coordinated with clinical staff to ensure timely completion of registration process.
- Scheduled appointments for outpatients using the electronic health record system.
- Greeted patients, verified patient identification and collected demographic information.
- Participated in training sessions related to new software programs or changes in policies and procedures.
- Maintained accurate patient records, including registration data in computer systems.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Collaborated with clinical and administrative staff to meet patient needs.
- Explained policies, procedures and services to patients.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Maintained an up-to-date knowledge base of current policies governing health insurance coverage across various states.
Security Officer
DSI Services
Secaucus, NJ
03.2021 - 08.2022
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Checked for safety hazards and took corrective action when necessary.
- Monitored premises and recorded activity in daily officer reports.
Adult Caregiver
Royal Care
Newark, NJ
09.2020 - 07.2022
- Performed light housekeeping duties such as laundry, cleaning rooms, changing bed linens.
- Implemented safety measures when working with physically disabled individuals in order to prevent any potential injuries.
- Communicated effectively with family members regarding the care of their loved ones.
- Provided companionship for elderly clients by engaging them in conversation and sharing stories.
- Assisted clients with daily living skills including grooming, bathing, dressing, meal preparation and feeding.
- Accompanied clients on recreational outings to parks, museums, theaters.
- Transported clients to medical appointments or other destinations when needed.
- Worked closely with nurses and doctors to ensure proper medical treatment was being provided to patients.
- Supported bathing, dressing and personal care needs.
- Followed safe lifting and transferring techniques to transport residents.
Passenger Service Agent
United Ground Express
Newark, NJ
01.2018 - 07.2020
- Checked in passengers, assigned seats, and issued boarding passes.
- Greeted passengers and assisted with their inquiries.
- Pushed wheelchairs with passengers through terminal and gate areas to ease transport.
- Coordinated with internal resources to process passenger information and dispatch flights on time.
- Upheld uniform and conduct guidelines to maintain professional appearance.
- Provided assistance to passengers with limited mobility.
Customer Service Representative
Conduent
Newark, NJ
08.2016 - 04.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Set up and activated customer accounts.
- Educated customers on special pricing opportunities and company offerings.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Food Service Worker
Pomptonian
Watchung, NJ
02.2012 - 06.2015
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Served meals to customers in a friendly and courteous manner.
- Operated cash register to process cash, check, and credit card transactions.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Performed variety of duties related to food service.
- Maintained order and cleanliness of work areas to conform with health codes.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Set up, restocked and cleaned dining areas.
Education
High School Diploma -
Barringer Academy Of S.T.E.A.M.
Newark, NJ06-2007
Skills
- Patient Registration
- Insurance Verification
- Training Coordination
- Scheduling Diagnostic Procedures
- Problem-Solving
- Work Quality Evaluation
- Patient Education
- Quality Assurance
- Pre-Admission Requests
- Registration Management
- Insurance Company Knowledgeable
- Multitasking and Organization
- Customer Service
- Phone and Email Etiquette
- Information Collection
- EMR Updating
- Relationship Building
- Team Collaboration
- Call Screening
- Team Leadership
Timeline
Patient Access Coordinator/Patient Liaison
Reproductive Medicine Associates of New Jersey
12.2022 - Current
Security Officer
DSI Services
03.2021 - 08.2022
Adult Caregiver
Royal Care
09.2020 - 07.2022
Passenger Service Agent
United Ground Express
01.2018 - 07.2020
Customer Service Representative
Conduent
08.2016 - 04.2018
Food Service Worker
Pomptonian
02.2012 - 06.2015
High School Diploma -
Barringer Academy Of S.T.E.A.M.
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