Rachael Conti
Lansing,MI
Summary
Dynamic Claims Administrator at Davies North America with a proven track record in claims processing and exceptional customer service. Adept at optimizing workflows and ensuring compliance, I excel in problem-solving and data accuracy, consistently enhancing client satisfaction and operational efficiency. Committed to team collaboration and dedicated to achieving organizational goals.
Overview
7
7
years of professional experience
Work History
Claims Administrator
Davies North America
09.2024 - Current
- Collaborated with field adjusters to optimize workflow efficiency, and ensure timely completion of assignments.
- Managed the claims processing workflow to ensure timely and accurate resolution of claims.
- Reviewed and verified claim documentation for completeness and compliance with company policies.
- Communicated with clients to gather necessary information for claims processing.
- Maintained accurate records of claims and related documentation in the database.
- Provided excellent customer service by responding to inquiries in a timely manner.
- Processed incoming claims, including data entry into the system.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Client Service Representative
MinuteMan Adjuster's
09.2022 - 09.2024
- Resolved customer inquiries and complaints via phone, email, or other communication channels.
- Managed client accounts by providing accurate data entry services.
- Performed administrative tasks such as filing documents and responding to emails.
- Answered incoming calls from customers regarding billing inquiries, technical issues, product concerns.
- Provided feedback on products and services to management team for future development.
- Created detailed notes in customer profiles to keep track of conversations and requests.
- Processed incoming claims, including data entry into the system.
- Prepared detailed reports summarizing claim activity for management review.
- Escalated complex customer inquiries to supervisors when necessary.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Inputted billing information into accounting system accurately and efficiently.
- Resolved billing discrepancies in an efficient and effective manner.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Server
Olive Garden
12.2021 - 09.2022
- Ensure guests have an enjoyable dining experience by providing quality customer service.
- Food preparation for all customer orders.
- Upsell all add-on menu items available.
- Provided excellent customer service to ensure satisfaction.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Food Prep
Jimmy Johns
07.2021 - 11.2021
- Sandwich preparation.
- Ran drive-through.
- Food prep for all daily orders.
- Performed basic food prep tasks such as cutting vegetables or making sauces.
- Maintained a safe working environment by properly storing hazardous materials away from food prep areas.
- Supervised junior kitchen staff members in their daily duties such as food prep or cleaning tasks.
Server
Texas Roadhouse
02.2019 - 07.2021
- Ensure guests have an enjoyable dining experience by providing quality customer service
- Upsell all add-on menu items available
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
To-Go Manager
Texas Roadhouse
02.2019 - 07.2021
- Supervised to-go members.
- Ensured that the highest standard of quality control was met.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
To-Go Host
Texas Roadhouse
02.2019 - 07.2021
- Timely packaged carry-out orders.
- Answered phones, received, and placed orders.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Greeted guests upon arrival and provided them with menus.
- Assisted servers in seating guests by escorting them to their tables.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Assisted other departments when needed such as bussing tables or delivering food orders.
Education
HIGH SCHOOL DIPLOMA -
HOMESCHOOLED
05.2020
Skills
- Exceptional customer service
- Quick learning
- Adaptability
- Dedication
- Loyalty
- Call center experience
- Claims auditing
- Claims processing
- Problem-solving abilities
- Documentation review
- Data entry accuracy
- Workflow management
- Team collaboration
- Problem solving
- Assertiveness
Timeline
Claims Administrator
Davies North America
09.2024 - Current
Client Service Representative
MinuteMan Adjuster's
09.2022 - 09.2024
Server
Olive Garden
12.2021 - 09.2022
Food Prep
Jimmy Johns
07.2021 - 11.2021
Server
Texas Roadhouse
02.2019 - 07.2021
To-Go Manager
Texas Roadhouse
02.2019 - 07.2021
To-Go Host
Texas Roadhouse
02.2019 - 07.2021
HIGH SCHOOL DIPLOMA -
HOMESCHOOLED