Summary
Overview
Work History
Education
Skills
Timeline
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Rachael Couch

Palm city,Florida

Summary

Dynamic and detail-oriented professional with extensive experience in team leadership, customer relations, and operational management, seeking to transition into Human Resources. Proven ability to oversee recruitment processes, manage schedules, and support team development through coaching and mentoring. Skillful at maintaining compliance, resolving conflicts, and creating positive work environments. Strong communicator with a talent for building relationships, enhancing team performance, and implementing strategies that improve efficiency and team morale. Excited to bring a people-focused, results-driven approach to a Human Resources role.

Overview

8
8
years of professional experience

Work History

SPECIALTY SALES TEAM LEADER

Target
05.2022 - Current
  • Leadership and Development: Led a high-performing specialty sales team, consistently meeting daily sales targets and maintaining strong team morale through mentoring and coaching in customer service, communication, and conflict resolution.
  • Recruitment and Hiring Support: Assisted in recruitment by observing candidate interviews, providing insights into culture fit, and recommending top candidates for hire to strengthen team dynamics and service quality.
  • Schedule Oversight: Managed team schedules to ensure optimal staffing and compliance with labor guidelines. Monitored adherence to schedules, swiftly addressing conflicts to maintain workflow efficiency.
  • Operational Excellence: Directed inventory and truck unload operations, implementing strategies to enhance efficiency and ensure accurate, timely stock replenishment and visually appealing displays.
  • Store Opening and Closing: Independently managed daily opening and closing procedures, overseeing security, cash handling, and compliance with safety standards.
  • Customer-Focused Sales: Engaged directly with customers to build rapport and loyalty, leveraging customer insights to support repeat business and achieve high satisfaction scores.
  • Performance Tracking and Training: Monitored team performance, providing constructive feedback and training on product knowledge and sales techniques to ensure continuous improvement and team success.

PRICE DELEGATE

Target
11.2020 - 05.2022
  • Pricing Accuracy and Compliance: Ensured accurate shelf pricing across all departments, meeting weekly deadlines for price adjustments and updates. Monitored, verified, and corrected pricing labels to align with promotional and regular pricing standards.
  • Problem Solving and Issue Escalation: Addressed and resolved minor pricing discrepancies on the spot; promptly reported larger issues to management to maintain compliance and minimize customer impact.
  • Adaptability and Multi-Tasking: Demonstrated strong multitasking skills by balancing pricing tasks with additional responsibilities, consistently meeting tight deadlines and adapting to last-minute changes.
  • Collaboration and Teamwork: Coordinated with team members to efficiently complete tasks and maintain seamless pricing accuracy across all departments.
  • Continuous Learning and Industry Awareness: Proactively learned new skills and stayed informed of industry updates to ensure best practices in pricing and product display.

PARTY HOST SUPERVISOR

MainEvent Entertainment
05.2017 - 09.2019
  • Party Planning and Decoration: Oversaw all aspects of event planning and decoration for birthday parties, coordinating themes and setups to create a festive and memorable atmosphere for guests.
  • Guest Relations and Communication: Exhibited excellent communication skills, addressing guest inquiries promptly and ensuring a welcoming experience through engaging conversations and attentive service.
  • Group Management and Organization: Developed and implemented strategies for managing large groups effectively, ensuring smooth event flow and maximizing guest enjoyment.
  • Responsive Guest Assistance: Provided timely assistance to guest requests or concerns throughout the event, demonstrating commitment to guest satisfaction and adaptability under pressure.

Education

BACHELOR IN PSYCHOLOGY -

Wilmington University
03-2025

HIGH SCHOOL DIPLOMA -

West Allegheny High School
06.2018

Skills

  • Product Knowledge
  • Issue Resolution
  • Verbal and Written Communication
  • Time Management Skills
  • Cash Drawer Management
  • Coaching and Mentoring

Timeline

SPECIALTY SALES TEAM LEADER

Target
05.2022 - Current

PRICE DELEGATE

Target
11.2020 - 05.2022

PARTY HOST SUPERVISOR

MainEvent Entertainment
05.2017 - 09.2019

HIGH SCHOOL DIPLOMA -

West Allegheny High School

BACHELOR IN PSYCHOLOGY -

Wilmington University

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Rachael Couch