Summary
Overview
Work History
Education
Skills
Certification
Timeline
Rachael Counts

Rachael Counts

Buffalo

Summary

Dynamic Certified Pharmacy Technician with advanced expertise from CoxHealth Community Pharmacy, recognized for training new staff and enhancing service quality. Proven skills in accurate data entry and analytical problem-solving, driving workflow optimization and ensuring FDA compliance. Committed to continuous professional development and fostering positive team dynamics.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician - Adv, Lead Tech

CoxHealth Community Pharmacy - Turner
02.2018 - Current
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
  • Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.


ADT Retention Specialist (Contracted)

TeleTech Holdings
06.2017 - 02.2018
  • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
  • Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
  • Negotiated contract renewals, securing continued business partnerships with satisfied clients.
  • Built constructive customer relationships to improve loyalty and recommendations.

Paraprofessional

Niangua R-V School District
07.2013 - 06.2017
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Head Cheerleading Coach

Substitute Teacher, PreK-12

Marshfield R-1 Schools
08.2008 - 07.2013
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

Education

Associate of Applied Science - Business Administration And Management

Blair College, Colorado Springs
  • Dean's List for all four semesters

Certificate of Technical Studies - Medical Coding

U.S. Career Institute, Fort Collins, CO
07-2022

Skills

  • Accurate data entry
  • Meticulous attention to detail
  • Analytical problem-solving
  • Service excellence
  • Insurance billing and coding
  • FDA and HIPAA compliance
  • Manual and automated medication dispensing
  • Inventory oversight
  • Accurate pharmaceutical calculations
  • Workflow optimization
  • Pharmacy record management
  • Employee onboarding facilitation

Certification

  • CPhT-Adv - Advanced Certified Pharmacy Technician
  • Billing and Reimbursement
  • Medication History
  • Medication Therapy Management
  • Immunization Administration
  • Medical Coding

Timeline

Certified Pharmacy Technician - Adv, Lead Tech - CoxHealth Community Pharmacy - Turner
02.2018 - Current
ADT Retention Specialist (Contracted) - TeleTech Holdings
06.2017 - 02.2018
Paraprofessional - Niangua R-V School District
07.2013 - 06.2017
Substitute Teacher, PreK-12 - Marshfield R-1 Schools
08.2008 - 07.2013
Blair College - Associate of Applied Science, Business Administration And Management
U.S. Career Institute - Certificate of Technical Studies, Medical Coding

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