Rachael Counts
Buffalo
Summary
Dynamic Certified Pharmacy Technician with advanced expertise from CoxHealth Community Pharmacy, recognized for training new staff and enhancing service quality. Proven skills in accurate data entry and analytical problem-solving, driving workflow optimization and ensuring FDA compliance. Committed to continuous professional development and fostering positive team dynamics.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician - Adv, Lead Tech
CoxHealth Community Pharmacy - Turner
Springfield, MO
02.2018 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
- Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
ADT Retention Specialist (Contracted)
TeleTech Holdings
Springfield, MO
06.2017 - 02.2018
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
Paraprofessional
Niangua R-V School District
Niangua, MO
07.2013 - 06.2017
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Head Cheerleading Coach
Substitute Teacher, PreK-12
Marshfield R-1 Schools
Marshfield, MO
08.2008 - 07.2013
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Education
Associate of Applied Science - Business Administration And Management
- Dean's List for all four semesters
Certificate of Technical Studies - Medical Coding
07-2022
Skills
- Accurate data entry
- Meticulous attention to detail
- Analytical problem-solving
- Service excellence
- Insurance billing and coding
- FDA and HIPAA compliance
- Manual and automated medication dispensing
- Inventory oversight
- Accurate pharmaceutical calculations
- Workflow optimization
- Pharmacy record management
- Employee onboarding facilitation
Certification
- CPhT-Adv - Advanced Certified Pharmacy Technician
- Billing and Reimbursement
- Medication History
- Medication Therapy Management
- Immunization Administration
- Medical Coding
Timeline
Certified Pharmacy Technician - Adv, Lead Tech - CoxHealth Community Pharmacy - Turner
02.2018 - Current
ADT Retention Specialist (Contracted) - TeleTech Holdings
06.2017 - 02.2018
Paraprofessional - Niangua R-V School District
07.2013 - 06.2017
Substitute Teacher, PreK-12 - Marshfield R-1 Schools
08.2008 - 07.2013
Blair College - Associate of Applied Science, Business Administration And Management
U.S. Career Institute - Certificate of Technical Studies, Medical Coding