Rachael Croft
Castle Creek,NY
Summary
Dynamic and compassionate professional looking for a fresh start in a new field. Excelled in patient care by implementing evidence-based practices and fostering positive relationships. Skilled in operations management and customer relations, achieving notable improvements in patient satisfaction and safety protocols. Demonstrates strong leadership in staff coordination and a commitment to continuous learning.
Overview
22
22
years of professional experience
Work History
Shop Owner
Renaissance Studios
06.2012 - 10.2022
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
RN, Medical-Surgical
UHS Wilson Medical Center
02.2008 - 09.2010
- Prioritized critical thinking skills in assessing patient conditions, leading to timely interventions that prevented complications or deterioration of health status.
- Enhanced patient satisfaction by providing compassionate and attentive care to a diverse population of patients.
- Utilized critical thinking skills to recognize early signs of complications, allowing for timely interventions and preventing adverse outcomes.
- Contributed to a positive work environment through effective communication and collaboration with colleagues and supervisors.
- Improved patient outcomes by consistently implementing evidence-based nursing practices in medical-surgical settings.
- Actively participated in quality improvement initiatives aimed at optimizing patient care delivery within the medical-surgical setting.
- Promoted teamwork among staff members through open communication channels, resulting in improved morale and enhanced coordination of care efforts.
- Ensured continuity of care during transfer or discharge by communicating relevant patient information to the appropriate healthcare providers or facilities.
- Demonstrated adaptability when reassigned to different units or working with diverse populations while maintaining high levels of quality care provision.
- Provided emotional support and education to patients and their families during difficult medical situations, fostering a sense of trust and promoting positive relationships.
- Promoted a culture of safety by adhering to infection control protocols, reducing the incidence of hospital-acquired infections.
RN, Critical Care
New Wave People (Agency)
07.2006 - 02.2008
- Improved patient outcomes by implementing evidence-based practices and providing high-quality care in critical situations.
- Promoted patient safety by adhering to strict infection control protocols and actively monitoring for potential complications.
- Increased efficiency of unit operations by collaborating with staff to streamline processes and optimize resources.
- Served as a trusted resource for colleagues seeking guidance on complex clinical situations, offering evidence-based recommendations and expertise gained from years of experience in critical care nursing.
- Consistently received positive feedback from patients and their families for providing exceptional bedside manner, compassionate support, and clear communication throughout the critical care journey.
- Provided expert clinical judgment during rapidly evolving situations, initiating appropriate interventions to maximize patient outcomes.
- Implemented individualized care plans based on thorough assessment data, regularly evaluating plan effectiveness and adjusting as needed to promote optimal recovery trajectories.
- Collaborated closely with multidisciplinary teams, fostering strong relationships to ensure comprehensive patient care in a critical care setting.
- Enhanced interdisciplinary communication through comprehensive documentation, ensuring accuracy and timely information sharing among team members.
- Achieved high levels of patient satisfaction through empathetic communication, addressing concerns promptly, and involving patients in decision-making processes.
- Maintained up-to-date knowledge on advancements in critical care nursing through continuing education opportunities and professional affiliations.
- Contributed to facility-wide quality improvement initiatives by identifying areas for improvement in practice standards and working collaboratively to implement changes.
- Demonstrated flexibility in adapting to fluctuating workloads while maintaining a calm demeanor under pressure, effectively managing multiple priorities simultaneously.
CNA
Lourdes
10.2001 - 10.2006
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Collections Agent
Nationwide Credit, Inc, Nci
12.2000 - 11.2004
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
Education
ADN - Nursing
SUNY Broome Community College
Binghamton, NYSkills
- Business Operations
- Store maintenance
- Health and Safety Regulations
- Employee Scheduling
- Customer Relations
- Operations Management
- Staff hiring
Additional Information
Was elected by my peers and upper management as 2007 “Outstanding Nurse Of The Year”
Was ranked as a Top Tier Collector 2001-2004 by Nationwide Credit Inc
Timeline
Shop Owner
Renaissance Studios
06.2012 - 10.2022
RN, Medical-Surgical
UHS Wilson Medical Center
02.2008 - 09.2010
RN, Critical Care
New Wave People (Agency)
07.2006 - 02.2008
CNA
Lourdes
10.2001 - 10.2006
Collections Agent
Nationwide Credit, Inc, Nci
12.2000 - 11.2004
ADN - Nursing
SUNY Broome Community College
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