Rachael Curry
Vincennes,IN
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged my expertise in cooking and customer service at Fastbreak 6 to significantly improve service delivery. Skilled in cash handling and resolving customer complaints, my approach has consistently boosted productivity and team efficiency, showcasing a commitment to excellence and a results-driven mindset. Diligent Supervisor skills with background in customer service and cashiering. Proven ability to handle transactions accurately and efficiently while maintaining positive customer experience. Demonstrated excellent communication and problem-solving skills in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Cook
Fastbreak 6
04.2024 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Shift Manager/Key Holder
CVS Pharmacy
06.2021 - 03.2024
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Exercised composure under pressure and in escalated customer service scenarios.
- Collaborated with upper management on marketing initiatives to drive increased foot traffic and sales revenue.
- Implemented cross-training programs for staff members, increasing overall team productivity and versatility.
Freight Supervisor
Dollar Tree
08.2020 - 05.2021
- Implemented an effective preventive maintenance program for all equipment, reducing downtime and repair expenses.
- Achieved consistent on-time deliveries by closely monitoring progress throughout each stage of the shipping process.
- Improved freight loading efficiency by implementing strategic warehouse organization plans.
- Collaborated with other department supervisors to develop cross-functional initiatives that improved overall company performance.
- Optimized warehouse space utilization by analyzing inventory levels and adjusting storage strategies accordingly.
- Evaluated employee performance regularly to identify opportunities for professional growth and development within the team.
- Managed a diverse team of employees, fostering a positive work atmosphere that encouraged collaboration and camaraderie among staff members.
- Examined cargo and freight shipments to check goods' condition.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
Head Cashier
Harbor Freight
04.2019 - 10.2020
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Assisted customers by answering questions and fulfilling requests.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
- Processed both cash and card purchases and returns.
- Streamlined the checkout process for improved customer experience and reduced wait times.
- Collaborated with store management to optimize cashier scheduling for peak hours, maximizing efficiency.
Overnight Cashier
Hucks Gas Station
07.2017 - 01.2019
- Maintained a clean and organized store environment, contributing to a positive shopping experience for customers.
- Supported store operations by completing additional tasks assigned by management during quiet periods on shift.
- Sought out opportunities to improve store appearance and operations in between assigned overnight work.
- Handled cash, credit, and debit transactions accurately while adhering to company policies and procedures.
- Ensured store security by following safety protocols, including locking doors after hours and monitoring surveillance cameras as needed.
- Provided reliable and consistent coverage for overnight shifts, ensuring the continuation of store operations during non-peak hours.
- Completed and filed daily store close reports for management and transitioned system to new business day.
- Assisted management with ad hoc projects such as inventory audits or seasonal merchandising changes as required.
- Delivered expert, friendly service to serve every customer need.
- Collaborated with other team members to complete nightly tasks efficiently and effectively.
- Resolved customers' service and product problems and processed refunds.
- Pushed out large amounts of new stock during slower overnight hours.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
Education
High School Diploma -
Graduation Alliance, Inc
Salt Lake City, UT06.2019
Skills
Customer Service
Cooking
Cleaning and organization
Food handling
Cash Handling
Guest Services
Customer Complaint Resolution
Cash Management
Product Knowledge
Customer Focus
Customer inquiries
POS System Operation
Refund handling
Payment Collection
Merchandise Restocking
Up-selling techniques
Accomplishments
- Awarded “Employee of the Month” in 2023
In my free time I love to spend time with my family, after all tomorrow is never promised.
We love to just take in a movie or even just take in a day at the park. Perhaps have a picnic or something of the sort.
Timeline
Cook
Fastbreak 6
04.2024 - Current
Shift Manager/Key Holder
CVS Pharmacy
06.2021 - 03.2024
Freight Supervisor
Dollar Tree
08.2020 - 05.2021
Head Cashier
Harbor Freight
04.2019 - 10.2020
Overnight Cashier
Hucks Gas Station
07.2017 - 01.2019
High School Diploma -
Graduation Alliance, Inc
Similar Profiles
Aleah MoffordAleah Mofford
Key Holder at Fastbreak, Inc.Key Holder at Fastbreak, Inc.
Denise EvansDenise Evans
Waitress at Cindy's FastbreakWaitress at Cindy's Fastbreak
Denise EvansDenise Evans
Waitress at Cindy’s FastbreakWaitress at Cindy’s Fastbreak