Rachael Davey
Seabeck,USA
Summary
I am an enthusiastic, self-motivated, reliable, responsible and hard-working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Server/Bartender/Supervisor Shift Lead
Peninsula Brewhouse
04.2025 - Current
- Oversee and guide team members during shifts, ensuring that all staff are motivated, engaged, and working efficiently to meet operational goals.
- Conduct training sessions for new hires and ongoing training for existing staff, focusing on company policies, customer service standards, and operational procedures.
- Ensure that all customers receive outstanding service by addressing their needs promptly and effectively, resolving any issues that may arise during the shift.
- Monitor sales performance and implement strategies to achieve or exceed revenue targets, including upselling and promoting special offers.
- Maintain accurate records of shift activities, including sales reports, employee attendance, and incident reports, and communicate relevant information to upper management.
- Prepare and serve a variety of alcoholic and non-alcoholic beverages according to standard recipes. Ensure that drinks are presented attractively and served at the correct temperature.
- Maintain a thorough understanding of various types of alcoholic beverages, including wines, spirits, and craft cocktails. Stay updated on industry trends and new drink recipes to offer innovative options to customers.
- Demonstrate advanced mixology skills by creating signature cocktails and experimenting with new flavor combinations. Participate in cocktail competitions or events to showcase skills.
- Utilize upselling techniques to increase sales, such as recommending premium brands or pairing drinks with food options. Educate customers about drink options to enhance their experience.
Server
Mike's BBQ
10.2016 - 05.2019
- Memorized menu entrees and daily specials to provide guidance to customers with questions about meal choices.
- Accurately recorded orders and worked with kitchen staff to serve drinks and food that exceeds expectations.
- Took on closing duties and restocking in preparation for next day.
- Responds to customer concerns and inquiries to provide complete resolution.
- Handled customer complaints to maintain customer satisfaction.
- Excellent Customer Service and interpersonal skills.
- Extensive experience in customer service.
Server
Denny's
01.2011 - 04.2012
- Memorized menu entrees and daily specials to provide guidance to customers with questions about meal choices.
- Accurately recorded orders and worked with kitchen staff to serve drinks and food that exceeds expectations.
- Took on closing duties and restocking in preparation for next day.
- Handled customer complaints to maintain customer satisfaction.
- Assisted in training of new staff members regarding restaurant protocols, safe and proper food handling procedures, and service expectations.
- Extensive experience in customer service.
Sales Agent/ Traveling Sales
Fit for Life
09.2008 - 04.2010
- Product knowledge.
- Client acquisition and retention.
- Goal setting and forecasting.
- Closing sales.
- Written and verbal communication.
- Self-motivation.
- Organization.
- Time management.
Education
Some College - Business
Palomar College
San Marcos, CA01.2013
Skills
- Sales
- Restaurant Experience
- Serving Experience
- Host/Hostess
- Bartending
- Pricing
- Catering
- Upselling
- Kitchen Experience
- Food Service
- Microsoft PowerPoint
- Cashiering
- Food Handling
- Food Safety
- Organizational Skills
- Basic Math
- Food Preparation
- Inventory Control
Certification
- Certified Food Handlers License
- Certified Bartenders Mast 12 License
Timeline
Server/Bartender/Supervisor Shift Lead
Peninsula Brewhouse
04.2025 - Current
Server
Mike's BBQ
10.2016 - 05.2019
Server
Denny's
01.2011 - 04.2012
Sales Agent/ Traveling Sales
Fit for Life
09.2008 - 04.2010
Some College - Business
Palomar College