Rachael Davey
Seabeck,USA
Summary
I am an enthusiastic, self-motivated, reliable, responsible and hard-working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Server/Bartender/Supervisor Shift Lead
Peninsula Brewhouse
Silverdale, WA, USA
04.2025 - Current
- Oversee and guide team members during shifts, ensuring that all staff are motivated, engaged, and working efficiently to meet operational goals.
- Conduct training sessions for new hires and ongoing training for existing staff, focusing on company policies, customer service standards, and operational procedures.
- Ensure that all customers receive outstanding service by addressing their needs promptly and effectively, resolving any issues that may arise during the shift.
- Monitor sales performance and implement strategies to achieve or exceed revenue targets, including upselling and promoting special offers.
- Maintain accurate records of shift activities, including sales reports, employee attendance, and incident reports, and communicate relevant information to upper management.
- Prepare and serve a variety of alcoholic and non-alcoholic beverages according to standard recipes. Ensure that drinks are presented attractively and served at the correct temperature.
- Maintain a thorough understanding of various types of alcoholic beverages, including wines, spirits, and craft cocktails. Stay updated on industry trends and new drink recipes to offer innovative options to customers.
- Demonstrate advanced mixology skills by creating signature cocktails and experimenting with new flavor combinations. Participate in cocktail competitions or events to showcase skills.
- Utilize upselling techniques to increase sales, such as recommending premium brands or pairing drinks with food options. Educate customers about drink options to enhance their experience.
Server
Mike's BBQ
Escondido, CA, USA
10.2016 - 05.2019
- Memorized menu entrees and daily specials to provide guidance to customers with questions about meal choices.
- Accurately recorded orders and worked with kitchen staff to serve drinks and food that exceeds expectations.
- Took on closing duties and restocking in preparation for next day.
- Responds to customer concerns and inquiries to provide complete resolution.
- Handled customer complaints to maintain customer satisfaction.
- Excellent Customer Service and interpersonal skills.
- Extensive experience in customer service.
Server
Denny's
San Marcos, CA, USA
01.2011 - 04.2012
- Memorized menu entrees and daily specials to provide guidance to customers with questions about meal choices.
- Accurately recorded orders and worked with kitchen staff to serve drinks and food that exceeds expectations.
- Took on closing duties and restocking in preparation for next day.
- Handled customer complaints to maintain customer satisfaction.
- Assisted in training of new staff members regarding restaurant protocols, safe and proper food handling procedures, and service expectations.
- Extensive experience in customer service.
Sales Agent/ Traveling Sales
Fit for Life
USA
09.2008 - 04.2010
- Product knowledge.
- Client acquisition and retention.
- Goal setting and forecasting.
- Closing sales.
- Written and verbal communication.
- Self-motivation.
- Organization.
- Time management.
Education
Some College - Business
Palomar College
San Marcos, CA01.2013
Skills
- Sales
- Restaurant Experience
- Serving Experience
- Host/Hostess
- Bartending
- Pricing
- Catering
- Upselling
- Kitchen Experience
- Food Service
- Microsoft PowerPoint
- Cashiering
- Food Handling
- Food Safety
- Organizational Skills
- Basic Math
- Food Preparation
- Inventory Control
Certification
- Certified Food Handlers License
- Certified Bartenders Mast 12 License
Timeline
Server/Bartender/Supervisor Shift Lead
Peninsula Brewhouse
04.2025 - Current
Server
Mike's BBQ
10.2016 - 05.2019
Server
Denny's
01.2011 - 04.2012
Sales Agent/ Traveling Sales
Fit for Life
09.2008 - 04.2010
Some College - Business
Palomar College