Rachael Daviau
Summary
Enterprise level Account Manager and Account Executive offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
6
6
years of professional experience
Work History
Client Experience Manager
STAT Recoveries
01.2023 - Current
- Developed and maintain close relationships with book of clients to ensure that we are meeting and exceeding their expectations across all service offerings
- Maintain frequent contact with your portfolio of clients (approx. 40 accounts) on a regular basis (anywhere from daily, weekly or monthly touch points) via email, phone, and Zoom
- Ownership of the client journey and corresponding adoption of and engagement in STAT services
- Detailed internal account management and monitoring to ensure accurate service tracking and excellent client experience
- Cross collaboration with internal departments (Sales/Dev/Analysts/Innovation) to ensure a fluid client experience along with the execution of all client requests, needs, and goals
- Identify opportunities where we can provide additional value-add services to our clients.
Account Manager & Sales Executive
WorkBright
02.2021 - 08.2022
- Maintained and exceeded quota in new sales and account development congruently
- Responsible for entire sales cycle from first contact through lifetime of client partnership
- Highest grossing sales executive in Q1 and Q2 2022
- Promoted twice within first year of employment
- Built and strengthened long-lasting client relationships based on new product development, pricing increases, and account reviews
- Increased annual account reviews of current partners from 15 to 50, increasing existing revenue streams by average of 12%
Vice President, Chief Relationship Officer
Tommy Spaulding Companies
02.2020 - 07.2020
- Strategized and implemented successful approaches to revitalize underperforming product lines
- Delivered campaigns to solidify new client opportunities and generate new business
- Launched digital solutions replacing in-person opportunities. Exceeded sales expectations by ten percent in first month.
- C-level relationships building and prospecting
Director of Operations
FETCH
06.2018 - 02.2020
- Event planning, logistics and project management for large scale 50K(+) participants festivals
- B-2-B vendor sales and retention of 400(+) vendors in quarterly markets
- Contract negotiations for all artisan and non-artisan vendors
- Reduced operating costs by 30 percent
- Transitioned business model to include brick and mortar storefront, giving sales opportunities to small businesses, expanding Fetch's reach and increasing sales
Education
Bachelor of Arts - Communication Theory And Business Management
Metropolitan State University of Denver
Denver, COSkills
- B-to-B and B-to-C sales
- Comprehensive understanding of sales tools Sales Force, Sales Lost, G-Suite, Asana, Slack, Quoter,
- Sales Pipeline Management including RFPs, Quote and Proposal Management
- Contract and pricing negotiations
- Documented relationship building and maintenance
- Gap selling
- Customer presentations to C-Level customers
- Webinars
- On-site event management
- Skilled written and verbal communicator
Timeline
Client Experience Manager
STAT Recoveries
01.2023 - Current
Account Manager & Sales Executive
WorkBright
02.2021 - 08.2022
Vice President, Chief Relationship Officer
Tommy Spaulding Companies
02.2020 - 07.2020
Director of Operations
FETCH
06.2018 - 02.2020
Bachelor of Arts - Communication Theory And Business Management
Metropolitan State University of Denver
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