Rachael Devoll
Newark,OH
Summary
Proficient in communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Efficient Cleaning Team Leader known for high productivity and ability to complete tasks swiftly and effectively. Possess specialized skills in staff supervision, inventory management, and quality control processes. Excel in leadership, communication, and problem-solving, ensuring smooth operation and customer satisfaction in every project undertaken.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Cleaning Team Leader
Cornerstone Church
Heath , Ohio
08.2021 - Current
- Operated industrial cleaning equipment, such as vacuums and buffers, to clean carpets and hard surface floors.
- Maintained janitorial closets in a neat and orderly manner, ensuring all necessary supplies were stocked.
- Clean and organize the entire church which includes bathrooms, kitchen, offices, sanctuary / stage, childcare rooms and gym on a weekly bases
Marketing Associate
Arbonne
Newark, OH
05.2021 - Current
- Developed and implemented marketing strategies to drive sales growth.
- Created and maintained relationships with customers
- Generated leads through cold-calling, networking events, and digital campaigns.
- Identified new business opportunities by analyzing industry trends.
Child Care
Self-employeed
Newark , OH
11.2014 - 09.2018
- Organized educational activities such as games, crafts, reading and outdoor activities.
- Taught basic language skills such as colors, numbers and shapes.
- Managed multiple tasks simultaneously without compromising quality of care provided.
- Demonstrated ability to handle emergency situations calmly and effectively.
- Built strong relationships with families through regular communication.
Total Loss Adjuster
State Farm
Newark, OH
02.2010 - 11.2014
- Investigated and documented liability, coverage, and damages related to total loss claims.
- Assessed vehicle condition and estimated the cost of repair for vehicles involved in accidents or other incidents.
- Analyzed police reports, medical records, witness statements, photographs, and other evidence to determine claim validity.
- Researched state insurance regulations and laws to ensure compliance with applicable rules and regulations.
- Negotiated settlements between claimants and insurers while ensuring fair compensation was provided in a timely manner.
Business Online Banking
Park National Bank
Newark, OH
09.2008 - 06.2010
- Provided customer service support to clients via phone, email and online chat.
- Assisted customers with setting up online banking accounts, resetting passwords and navigating the website.
- Conducted daily audits of account activity to ensure accuracy of data entry.
- Provided technical assistance when troubleshooting system errors or malfunctions.
- Actively participated in team meetings providing input on process optimization initiatives.
Visual Team
Abercrombie & Fitch
New Albany, OH
03.2009 - 05.2010
- Organized and maintained store displays, ensuring products were attractively presented.
- Assisted in creating window displays that communicated a brand message while maximizing product exposure.
- Created floor plans for new store openings or remodels according to corporate guidelines.
Manager / Bartender
Leghorns Restaurant
Heath , OH
07.2009 - 08.2009
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
Server Trainer
Texas Roadhouse Restaurant
Newark , OH
08.2005 - 03.2009
- Received additional training to become an effective trainer/mentor for new employees
- Responded efficiently to guest inquiries and complaints in a professional manner
- Effectively used organization and multitasking skills to deliver prompt service
Education
Bachelor of Science - Business Administration
The Ohio State Fisher College of Business
Columbus, Oh06-2010
Skills
- Goal Setting
- Problem-Solving
- Attention to Detail
- Teamwork and Collaboration
- Sales expertise
- Customer service-focused
- Team Building
- Quality assurance and control
- Staff training and development
- Performance Evaluation
- Training and mentoring
- Payroll understanding
- Customer Relationship Management
- Supply Inventory Management
- Technical Support
- Issue resolution
- Employee evaluations
- Cleaning and Sanitation Practices
Certification
- SIX SIGMA: Yellow Belt
- Insurance License
Timeline
Cleaning Team Leader
Cornerstone Church
08.2021 - Current
Marketing Associate
Arbonne
05.2021 - Current
Child Care
Self-employeed
11.2014 - 09.2018
Total Loss Adjuster
State Farm
02.2010 - 11.2014
Manager / Bartender
Leghorns Restaurant
07.2009 - 08.2009
Visual Team
Abercrombie & Fitch
03.2009 - 05.2010
Business Online Banking
Park National Bank
09.2008 - 06.2010
Server Trainer
Texas Roadhouse Restaurant
08.2005 - 03.2009
Bachelor of Science - Business Administration
The Ohio State Fisher College of Business
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