Summary
Overview
Work History
Education
Skills
Timeline
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Rachael Diaz

Reno,NV

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Always open to learn new roles, highly trainable with an optimistic attitude and eagerness to succeed! Reliable business professional with experience in project management, process improvement and client satisfaction.

Overview

10
10
years of professional experience

Work History

Field Operations Specialist

Grand Welcome
10.2023 - Current
  • Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently.
  • Contributed to the development of standard operating procedures to optimize workflow in the field operations department.
  • Established strong relationships with vendors and owners/clients.
  • Conducted regular site inspections to monitor fire life and safety inventory, identify potential problems, and recommend corrective actions.
  • Light maintenance - switch out locks, install fire extinguishers, smoke alarms, CO2 alarms.
  • Monitored project deadlines closely while ensuring high-quality deliverables were submitted without compromising safety standards and permit holdings.
  • Worked closely with vendors, owners and counties to maintain interior and exterior fire inspections. Ex. Defensible Space
  • Gathered, organized and input information into digital database.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Coordinate with vendors and owners to maintain county requirements for permit.
  • Schedule/Conduct inspections with county.
  • Developed an excel sheet to track 100+ properties within 4 separate counties.
  • Work closely with owners and new clients for the onboard of a new property.
  • Scheduling/Billing
  • Project Management - Fire Inspections and Onboarding

Assistant Community Director

FPI Management
04.2023 - 10.2023
  • Managed rent collection activities, making certain all payments were processed accurately and in accordance with company policies.
  • Increased resident satisfaction by addressing and resolving concerns promptly and professionally.
  • Supported Community Director in various administrative duties such as creating reports, analyzing market trends data, updating online listings for optimal visibility.
  • Conducted regular property inspections to identify potential maintenance issues, ensuring prompt resolution before escalation.
  • Collaborated with maintenance staff to prioritize work orders, resulting in timely completion of tasks and increased resident satisfaction.
  • Assisted in the preparation of annual budgets, ensuring financial goals were met while maintaining excellent property standards.
  • Collected rent and utilities for 306-unit property and maintained low delinquency rate.
  • Managed leasing processes, including application approval, lease signings, move-in coordination, and security deposit refunds for seamless tenant transitions.
  • Managed administrative functions like month-end close and contract preparation.
  • Trained new team members on company policies and procedures, contributing to efficient operations and consistent customer service experiences.
  • Led tours to highlight property features to prospective tenants and answer questions.
  • Maintained open communication with tenants to proactively handle questions and complaints.

Staffing Specialist

Chartwell Staffing Solutions
01.2022 - 12.2022
  • Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals.
  • Developed strong relationships with clients and hiring managers, leading to a higher volume of job orders and successful placements.
  • Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
  • Collaborated with hiring managers to develop detailed job descriptions that accurately reflected the requirements and expectations of each role.
  • Recruited and trained over 100 individuals to work in management, hospitality, maintenance, security detail, technology and community programs.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.

Leasing Agent

Greystar Property Management
10.2021 - 01.2022
  • Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
  • Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
  • Trained and mentored new leasing agents, fostering teamwork and a supportive work environment.
  • Participated in property inspections to prepare for move-ins and move-outs.

Leasing Agent

MG Properties Group
07.2021 - 10.2021
  • Coordinated appointments to show marketed properties.
  • Communicated effectively with owners, residents, and on-site associates.
  • Verified tenant incomes and other information before accepting lease applications.
  • Greeted clients, showed apartments, and prepared leases.
  • Marketed property to local businesses through collateral, emails and phone calls.
  • Increased client satisfaction by promptly addressing inquiries and providing accurate information about property features and amenities.
  • Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.

Leasing Agent

RPM Company
04.2018 - 07.2021
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
  • Streamlined leasing processes by implementing efficient record-keeping methods, ensuring accurate documentation and reducing errors.
  • Developed strong relationships with potential tenants through personalized tours, providing detailed information about available units, amenities, and community features.
  • Trained new hires to ensure they understood and felt comfortable performing their job description.

Server

Brookfield's Restaurant
11.2014 - 11.2017
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Education

High school or equivalent -

Options For Youth-Orangevale
Orangevale, CA
12.2015

Skills

  • Project Management
  • Client Relations
  • Billing
  • Verbal and Written Communication
  • Microsoft Office
  • Leadership
  • Administrative Experience
  • Operational Efficiency
  • Site Inspections
  • Field Operations
  • Surveying Techniques
  • Permit acquisition
  • Data Collection
  • Time Management
  • Attention to Detail
  • Multitasking
  • Excellent Communication
  • Organizational Skills

Timeline

Field Operations Specialist

Grand Welcome
10.2023 - Current

Assistant Community Director

FPI Management
04.2023 - 10.2023

Staffing Specialist

Chartwell Staffing Solutions
01.2022 - 12.2022

Leasing Agent

Greystar Property Management
10.2021 - 01.2022

Leasing Agent

MG Properties Group
07.2021 - 10.2021

Leasing Agent

RPM Company
04.2018 - 07.2021

Server

Brookfield's Restaurant
11.2014 - 11.2017

High school or equivalent -

Options For Youth-Orangevale

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Rachael Diaz